Luxury Guest Experience Ambassador
1 week ago
Deliver Exceptional Guest Experiences
As a Luxury Guest Experience Ambassador at Bicester Village, you will be responsible for providing 5-star hospitality services to our valued guests. Your role will involve working in The Apartment, supporting events and VIP visits, and ensuring that every guest receives a personalized and memorable experience.
Key Responsibilities:
- Open and close The Apartment to the expected 5* level, ensuring all spaces are guest-ready and maintaining a high attention to detail.
- Manage the events calendar for the week/month ahead, collaborating with the Management and Private Client Services team to leverage guest clienteling.
- Offer the ultimate visitor experience by being a luxury ambassador for the flagship village, promoting a range of innovative and efficient 'concierge style' services.
- Support with F&B service, attentively listening to guests' preferences, dietary restrictions, and any specific requests.
- Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village.
- Ensure that Bicester Village standards, procedures, and policies are adhered to at all times.
Requirements:
- Experience as a guest relation/concierge/VIP events coordinator in a luxury environment, including hotel, retail, and events sectors.
- Passion for delivering excellent standards in service and hospitality.
- Solid understanding of the luxury customer and guest profiling.
- Be engaging, dynamic, proactive, informative, and a team-player.
- Ability to assist in projects and work effectively within a team, as well as act autonomously.
- Knowledge of branding.
- Excellent interpersonal and communication skills.
- Impeccable attention to detail.
- Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, PowerPoint).
- Excellent grooming standards, pride in their appearance, and immaculate presentation.
- Fluency in English. (Mandarin, Literary Arabic, or Russian languages are a plus).
About Us:
Bicester Village is part of The Bicester Collection, the world's leading luxury shopping destinations. We are committed to creating magical and memorable experiences for our guests. Our vision is to be the best shopping destination in the world, and our mission is to make the lives of others better - our brands, our guests, our people, and our communities.
What We Offer:
We offer a generous salary, 25 days of annual leave (plus UK Bank Holidays), and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme, and flu vaccinations.
Join Our Team:
We are a diverse and inclusive workforce, made up of 1,200 colleagues of 50 nationalities. We believe that an inclusive workforce makes magic happen, and with this in mind, we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity - to be a part of our family.
-
Luxury Guest Experience Ambassador
6 days ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeRole OverviewThe Ambassador of Exceptional Guest Relations will be responsible for delivering a 5-star luxury hospitality service to all guests visiting Bicester Village. This will involve working in The Apartment, supporting and assisting with events and VIP visits, and representing Bicester Village as a Hospitality Ambassador.Key...
-
Luxury Guest Experience Ambassador
2 months ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels valued and cared for.Key ResponsibilitiesProvide personalized guest service and support...
-
Luxury Guest Experience Ambassador
2 months ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels valued and cared for.Key ResponsibilitiesProvide personalized guest service and support...
-
Ambassador of Exceptional Guest Experience
1 month ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorAbout the Role:We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels valued and cared for.Key...
-
Ambassador of Exceptional Guest Experience
1 month ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorAbout the Role:We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels valued and cared for.Key...
-
Guest Relations Ambassador
4 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorJob Summary:We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized...
-
Guest Relations Ambassador
4 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorJob Summary:We are seeking a highly skilled and experienced Guest Relations Ambassador to join our team at Bicester Village. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized...
-
Guest Relations Ambassador
2 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorAt Bicester Village, we are seeking a highly skilled and experienced Guest Relations Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service...
-
Guest Relations Ambassador
2 weeks ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Guest Relations AmbassadorAt Bicester Village, we are seeking a highly skilled and experienced Guest Relations Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service...
-
Luxury Brand Ambassador
4 weeks ago
Bicester, Oxfordshire, United Kingdom Creed Full timeAbout the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Luxury Brand Ambassador at Bicester Village. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, sharing your passion for our luxury fragrances, and driving sales.Key Responsibilities:Develop a deep...
-
Luxury Brand Ambassador
4 weeks ago
Bicester, Oxfordshire, United Kingdom Creed Full timeAbout the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Luxury Brand Ambassador at Bicester Village. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, sharing your passion for our luxury fragrances, and driving sales.Key Responsibilities:Develop a deep...
-
Luxury Client Ambassador
1 week ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeWe are seeking a skilled Luxury Client Ambassador to join our team at Bicester Village. As a key member of our boutique, you will be responsible for delivering exceptional customer service and creating memorable experiences for our discerning clients.About the RoleDevelop and maintain strong relationships with clients, understanding their needs and...
-
Customer Experience Ambassador
5 days ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeJob Title: Customer Experience AmbassadorReports to: Senior AmbassadorBased at: Bicester VillagePosition Summary:The Customer Experience Ambassador must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across two locations, which surpass our guest's aspirations, making it special right from the...
-
Luxury Client Ambassador
6 days ago
Bicester, Oxfordshire, United Kingdom Bicester Village Full timeWe are seeking a skilled and charismatic Luxury Client Ambassador to join our team at Bicester Village. As a key member of our boutique, you will be responsible for delivering exceptional customer service and creating memorable experiences for our discerning clients.Key Responsibilities:Develop and maintain strong relationships with clients, understanding...
-
Luxury Sales Associate
4 weeks ago
Bicester, Oxfordshire, United Kingdom Luxury Cosmetics Full timeLuxury Sales Assistant Job DescriptionWe are seeking a highly motivated and experienced Luxury Sales Assistant to join our team on a temporary basis for up to three months in our Bicester store.The ideal candidate will have prior experience working in a luxury retail environment, excellent communication skills, and the ability to provide exceptional customer...
-
Luxury Sales Associate
4 weeks ago
Bicester, Oxfordshire, United Kingdom Luxury Cosmetics Full timeLuxury Sales Assistant Job DescriptionWe are seeking a highly motivated and experienced Luxury Sales Assistant to join our team on a temporary basis for up to three months in our Bicester store.The ideal candidate will have prior experience working in a luxury retail environment, excellent communication skills, and the ability to provide exceptional customer...
-
Luxury Sales Associate
3 weeks ago
Bicester, Oxfordshire, United Kingdom Luxury Cosmetics Full timeLuxury Sales Assistant Job DescriptionA new opportunity has arisen for a sales assistant to join this luxury retailer on a temporary basis for up to three months in its Bicester pop-up store. The company is a premium business focused on quality products, leading up to the busiest time of year in retail, they are looking for extra support in store.Key...
-
Luxury Sales Associate
3 weeks ago
Bicester, Oxfordshire, United Kingdom Luxury Cosmetics Full timeLuxury Sales Assistant Job DescriptionA new opportunity has arisen for a sales assistant to join this luxury retailer on a temporary basis for up to three months in its Bicester pop-up store. The company is a premium business focused on quality products, leading up to the busiest time of year in retail, they are looking for extra support in store.Key...
-
Sales Ambassador
5 days ago
Bicester, Oxfordshire, United Kingdom Watchfinder Full timeRole OverviewAs a Sales Advisor at Watchfinder, you will be an ambassador for the company, responsible for welcoming guests into the boutique, introducing them to the culture of our organisation, clienteling, and ensuring an exceptional customer experience is delivered. You will be passionate about luxury retail and delivering an exceptional service to...
-
Sales Ambassador
1 week ago
Bicester, Oxfordshire, United Kingdom Watchfinder Full timeRole OverviewAs a Sales Advisor at Watchfinder, you will be an ambassador for the company, responsible for welcoming guests into the boutique, introducing them to the culture of our organisation, clienteling, and ensuring an exceptional customer experience is delivered. You will showcase your excellent interpersonal skills, working to a high standard both...
