Guest Concierge

3 weeks ago

Bicester, United Kingdom K2 Recruitment Ltd Full time

An exciting opportunity has arisen for a dedicated individual to work within Europe’s most exciting outlet village. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.

Due to the high volume of clients from around the globe, applicants who are multi lingual or have qualifications or experience in tourism would be most desirable, along with applicants who have strong cultural awareness and the ability to adapt their own personal interaction with different guests.

The key responsibilities of a Guest Concierge will be:

- Welcoming guests at varying locations within the destination.
- Continuously promote and advocate all functions, add on services and Brands through knowledgeable customer service.
- Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
- Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
- Anticipate the needs and requirements of guests while providing efficient solutions and information.
- Compilation of daily and weekly reports as required by Management.
- Ensure company CRM is completed correctly in line with company policy.
- Maintain knowledge of the current promotions/offers within the brands.
- Offer a wider service through offering to book restaurants, tours, experiences, and attractions.
- Compile daily and weekly reports.

Personal Attributes:

- Have proven experience working with the public within a luxury hospitality or tourism environment with solid understanding of the tourism, luxury retail or hospitality sector, and the necessity to provide a world class customer service.
- Show ability to work under pressure in a fast-paced environment and use own initiative.
- Be flexible in working hours and available to work weekends and evenings as required.
- Ideally have experience of dealing with international guests or customers.
- Demonstrate excellent communication skills, both written and verbal.
- Be IT literate in all Microsoft packages.
- Language skills are desirable.

This position is offering £25,000 per annum with working hours to be 5 days out of 7. Also providing fantastic benefits such as 25 days holiday plus bank holidays, additional days provided for occasions such a as birthdays and moving house.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

**Salary**: £25,000.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bicester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: J45101

  • Concierge

    4 weeks ago

    Bicester, United Kingdom Page Personnel Full time

    Permanent role, full time position, shift pattern working hours - Exciting organisation, based on site in Bicester **About Our Client**: Large and reputable company based in Bicester looking for a Concierge on a permanent basis. Concierge job responsibilities: - Welcome guests - Respond to any needs of visiting guests - Provide knowledgeable insights...

  • Concierge

    2 weeks ago

    Bicester, Oxfordshire, United Kingdom Page Personnel Full time

    Permanent role, full time position, shift pattern working hours Exciting organisation, based on site in BicesterAbout Our Client:Large and reputable company based in Bicester looking for a Concierge on a permanent basis.Concierge job responsibilities: Welcome guests Respond to any needs of visiting guests Provide knowledgeable insights regarding all Brands...

  • Concierge

    4 weeks ago

    Bicester, United Kingdom Value Retail Full time

    Concierge - Bicester, GB, OX26 6WD- Full Time**Title: Concierge** **Reports to: Senior Conciege** **Based: Bicester Village** ***: - The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across two locations, which surpass our guest’s aspirations, making it special right from...

  • Concierge

    2 weeks ago

    Bicester, United Kingdom Value Retail Full time

    Our **Concierge **are the face of Bicester Village, responsible for delivering excellent standards in service and hospitality which surpass our guest’s aspirations. You'll make every Guests' special right from the start, and doing your utmost to make all guests feel welcome. **This Concierge role is offered a full time, permanent basis, and will be...

  • Concierge

    4 weeks ago

    Bicester, United Kingdom Value Retail Full time

    Concierge - Bicester, GB, OX26 6WD- Full Time**Something Extraordinary Every Day** - The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across two locations, which surpass our guest’s aspirations, making it special right from the start and doing their utmost to make all guests...

  • Guest Relations Ambassador

    2 weeks ago

    Bicester, United Kingdom Bicester Village Careers Full time

    As ourGuest Relations Ambassador,you will work inThe Apartmentsupporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality service during their visit. The Guest Relations Ambassador will deliver and promote all services and...

  • Guest Relations Ambassador

    2 weeks ago

    Bicester, United Kingdom Bicester Village Careers Full time

    As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality service during their visit. The Guest Relations Ambassador will deliver and promote all services...

  • Guest Relations Ambassador

    1 month ago

    Bicester, United Kingdom The Bicester Collection Full time

    [Guest Relations Ambassador- Bicester Village- Permanent/Full Time]Something Extraordinary Every Day™As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village.By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality...

  • Guest Relations Ambassador

    4 weeks ago

    Bicester, United Kingdom The Bicester Collection Full time

    [Guest Relations Ambassador- Bicester Village- Permanent/Full Time]Something Extraordinary Every Day™As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village.By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality...

  • Guest Relations Ambassador

    1 month ago

    Bicester, United Kingdom Bicester Village Full time

    [Guest Relations Ambassador- Bicester Village- Permanent/Full Time] Something Extraordinary Every Day™ As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star...

  • Guest Relations Ambassador

    4 weeks ago

    Bicester, United Kingdom Bicester Village Full time

    [Guest Relations Ambassador- Bicester Village- Permanent/Full Time] Something Extraordinary Every Day™ As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star...

  • Assistant Guest Experience Duty Manager

    2 weeks ago

    Bicester, United Kingdom Bicester Village Full time

    Assistant Guest Experience Duty Manager ¦ Bicester Village ¦ Permanent Full time Something Extraordinary Every Day™ POSITION SUMMARY: The Assistant Duty Manager will support the Guest Services Duty Managers with all aspects of Village guest services and hospitality operations. This will include liaising with the Guest Services management...

  • Guest Relations Ambassador

    3 weeks ago

    Bicester, OX25, Bicester, United Kingdom Bicester Village Careers Full time

    As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality service during their visit. The Guest Relations Ambassador will deliver and promote all services and...

  • Guest Relations Ambassador

    3 weeks ago

    Bicester, United Kingdom Value Retail Full time

    **Something Extraordinary Every Day** As our **Guest Relations Ambassador** you will support The Assistant Hospitality Manager and assist with all events and VIP guest visits at The Apartment - Bicester Village. You will represent Bicester Village as Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their...

  • Guest Services Assistant

    6 days ago

    Bicester, United Kingdom The Bicester Collection Full time

    **Job description** **Something Extraordinary Every Day** Our **Guest Services Assistants **are the face of Bicester Village, responsible for delivering excellent standards in service and hospitality which surpass our guest’s aspirations. You'll make every Guests' special right from the start, and doing your utmost to make all guests feel...

  • Guest Relations Ambassador

    4 weeks ago

    Bicester, United Kingdom Value Retail Full time

    Guest Relations Ambassador - Bicester, GB, OX26 6WD- Full Time**Guest Relations Ambassador ¦ Bicester Village ¦ Permanent - Full Time]** **Something Extraordinary Every Day** - In this exciting and varied role, you will support The Assistant Hospitality Manager and assist with all events and VIP guest visits at The Apartment - Bicester Village. You will...

  • Guest Relations Ambassador

    2 weeks ago

    Bicester, United Kingdom The Bicester Collection Full time

    **Something Extraordinary Every Day** In this exciting and varied role, you will support The Assistant Hospitality Manager and assist with all events and VIP guest visits at The Apartment - Bicester Village. You will represent Bicester Village as Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their...

  • Guest Relations Ambassador

    2 weeks ago

    Bicester, Oxfordshire, United Kingdom Bicester Village Careers Full time

    As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star luxury hospitality service during their visit. The Guest Relations Ambassador will deliver and promote all services...

  • Guest Relations Ambassador

    4 weeks ago

    Bicester, OX25, Bicester, United Kingdom Bicester Village Careers Full time

    [Guest Relations Ambassador- Bicester Village- Permanent/Full Time] Something Extraordinary Every Day™ As our Guest Relations Ambassador, you will work in The Apartment supporting and assisting all events and VIP visits in Bicester Village. By representing Bicester Village as Hospitality Ambassador and ensuring all guests receive a 5-star...

  • Assistant Guest Experience Duty Manager FTC/Secondment 6 Months

    4 days ago

    Bicester, United Kingdom The Bicester Collection Full time

    Assistant Guest Experience Duty Manager ¦ Bicester Village ¦ Full time FTC Something Extraordinary Every Day™ POSITION SUMMARY: The Assistant Duty Manager will support the Guest Services Duty Managers with all aspects of Village guest services and hospitality operations. This will include liaising with the Guest Services management team, the Guest...