Recoveries and Collections Account Manager

3 weeks ago


Wilmslow, United Kingdom NRG Resourcing Full time

Do you have experience in recoveries and collections for a specialist lender?

Are you looking for your next role in a vibrant company with career progression opportunities?


About the company

The company is a premier specialist lender providing bespoke financial solutions including bridging finance, business financing, and mortgage lending. Our dedicated team operates within a vibrant and supportive environment, committed to delivering exceptional service and innovative financial products. We are currently seeking an experienced Customer Account Manager with a strong background in recoveries and collections to join our team.


Recoveries and Collections Account Manager

As a Customer Account Manager specialising in Recoveries and Collections, the core mission of this role is to support customers through the lifecycle of their loan. You will relentlessly deliver a positive experience for our customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straightforward redemption or minimising our losses on a problem loan.


Recoveries and Collections Account Manager Key Responsibilities:

  • Manage a portfolio of accounts in arrears, focusing on recoveries and collections.
  • Contact clients who have fallen into arrears to assess their situations and develop tailored recovery plans.
  • Liaise with solicitors and manage the legal process of repossessions when necessary.
  • Provide exceptional customer service, maintaining a compassionate and professional approach.
  • Monitor and report on account status and recovery progress.
  • Ensure compliance with company policies, regulatory requirements, and industry standards.
  • Maintain accurate and up-to-date records of all interactions and transactions.
  • Collaborate with internal teams to streamline processes and improve recovery outcomes.


Recoveries and Collections Account Manager Requirements:

  • Proven experience in recoveries and collections within the financial sector.
  • Experience as a collection agent or in a similar role.
  • Strong understanding of bridging finance, business financing, and mortgage arrears.
  • Experience in managing repossessions and liaising with solicitors.
  • Excellent communication and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.
  • Proficient in using case management and recovery software.


Recoveries and Collections Account Manager Package

  • Salary £30,000
  • Opportunities for professional development and career progression.
  • A supportive and dynamic working environment.
  • Comprehensive benefits package, including a medical plan.
  • Flexible working arrangements to accommodate personal commitments.


If you are an experienced professional in recoveries and collections and are looking to advance your career with a leading specialist lender, we would love to hear from you


Think that this role is right for you?

Contact us to arrange a call, we’d love to find out more about you.



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