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Customer Experience Manager

2 months ago

London Area, United Kingdom Elbrus Office & Professional Full time

"Client Experience Manager"

Onsite - close to Oxford Street

Salary c£50k

Monday to Friday 40 hour shift between 7am and 9pm - some flexibility on this.

'Service Office' sector


We are excited to announce an exceptional opportunity for a 'Client Experience Manager' at a prestigious and iconic location in London's West End. As the 'Client Experience Manager', you will lead a team dedicated to delivering an outstanding client experience, setting industry standards, and driving client retention and revenue growth.


Key Responsibilities of the 'Client Experience Manager':


- Lead and manage your team of 5 front of house executives to ensure top-notch business client experiences and lasting impressions.

-Commercial acumen, completing business tenant agreements and contracts.

- Manage team development, including performance reviews and 1-2-1 meetings.

- Drive overall business client / tenant retention, occupancy, P&L management, and targeted revenue.

- Collaborate with various teams to enhance the Net Promoter Score year on year.

- Create a hospitable environment and foster strong relationships with stakeholders.

-Demonstrate and promote company values daily for a collaborative work environment.


Essential Requirements:

-Experience in a similar position

- Host exceptional experiences for all building occupants.

- Nominate team members for recognition through the MCA awards scheme.

- Oversee building security, cleanliness, and event management planning.


If you would be keen to explore this exciting role within the 'serviced office' / 'flex office' space, please apply via the provided link with an optional covering letter for a full spec and details of the interview process.


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