Customer Support Specialist

2 days ago

London Area, United Kingdom Qargo TMS Full time

About Qargo

Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we’re looking for a Customer Support Officer for our London office.


In this role you’ll:

✅ Gain crucial insight into the working of our system and become a true product expert.

✅ Be the first point of contact for day-to-day questions and give top notch support to the clients in your respective region via our system portal chat.

✅ Understand the needs and wants of our customers on the front-line and translate those internally to the development team.

✅ Communicate and explain new product features through the portal.

✅ Help to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ’s.

✅ Give remote training sessions to customers.

✅ Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, … etc.


Your profile:

✅ You’re customer oriented and have previous experience in a customer service or related role.

✅ Your communication skills are on point. Knowing Dutch/French earns you bonus points, but isn't required.

✅ You have strong organisational skills and can prioritise and juggle different tasks without breaking a sweat.

✅ You like to continuously learn and develop your skills and pick things up quickly.

✅ You’re flexible and thrive in a fast-paced startup environment.

✅ Since we’re a software company, it’s a big plus if you’ re tech savvy


We offer:

✅ A competitive salary package

✅ Great growth opportunities within a rapidly growing company.

✅ A flexible work environment with hybrid working.

✅ A Green office in Holborn, near Covent Garden.

✅ A great team atmosphere between the London and Ghent office. With fun activities and initiatives within and outside of working hours. Such as: weekly catch up meetings with the entire Qargo team, company lunches, dinners, game nights etc.

✅ Yearly company holiday with the entire Qargo team.

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