Case Manager

2 months ago

Bath, United Kingdom London & Country Mortgages Full time

Case Manager

Bath

£23,500 plus bonus and benefits

Start Date 2nd December 2024


Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way?


Who are we?

We’re L&C Mortgages, the UK’s leading fee free mortgage broker, winning over 160 industry awards since 2002. Join us and you’ll be part of a business that wants you to enjoy being part of a great team. From ‘#high5’ nominations – (i.e. recognition for those who go the extra mile), to our amazing discount app Perkbox and a day off for your birthday, we care about our colleagues and want to give them something back.


Why we love working for L&C

  • The people that we work with
  • A starting holiday entitlement of 24 days
  • The challenges and opportunities that make us develop professionally & personally
  • Being part of a respectful working environment
  • Having a day off on your birthday
  • An excellent employee assistance programme including income protection
  • Pension contributions with Hargreaves Lansdown



The role

You’ll be responsible for:

  • Liaising between customers and lenders to ensure the customer receives their mortgage offer efficiently
  • Proactively managing mortgage applications and completing all administration in a timely and accurate manner
  • Ensuring excellent customer service is maintained throughout the whole process
  • Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations, and maintain the positive reputation of the company
  • Proactively chase applications through to completion, updating all parties (customer, estate agent, solicitor, builder, mortgage adviser and lender)
  • Processing all documents and lender requests within the set timeframes
  • Handling client documents in a compliant manner that’s aligned with GDPR
  • Accurately tracking and taking notes on all actions and communications on our internal CRM system
  • Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels
  • Creating, maintaining and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors


FCA Certification Regime & Conduct Rules

L&C is authorised and regulated by the Financial Conduct Authority (FCA) and is classified as an Enhanced Firm under the Senior Manager’s and Certification Regime (SM&CR). This role is subject to the 5 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules (defined by FCA parameters) will be reported to the FCA annually. Should you apply for a certified role in another financial services firm then L&C will be required to disclose this information in a Regulatory Reference request.


Conduct Rules (Applicable to all employees)

  1. You must act with integrity
  2. You must act with due care, skill and diligence
  3. You must be open and cooperative with the FCA, the PRA and other regulators
  4. You must pay due regard to the interests of customers and treat them fairly
  5. You must observe proper standards of market conduct
  6. You must act to deliver good outcomes for retail customers


About you

At L&C we care about our customers. We’re looking for individuals who are self-motivated, extremely well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service or administration role. You’ll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.


Why join L&C?

Working at L&C means being part of an environment of respect and equality. The standard of training is as high as it can be, so that the service you’re able to deliver is of the same level. What you do with it and where you take your role from there is up to you – because there are plenty of opportunities to progress.

  • HR Case Manager

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Horizon Recruitment Solutions Full time

    Job Summary: We are seeking an experienced HR Case Manager to join our team at Horizon Recruitment Solutions. The successful candidate will be responsible for providing professional advice and guidance to managers on complex HR matters.Key Responsibilities:Manage a portfolio of HR cases, providing expert advice and guidance to managers on complex...

  • Complex Case Manager

    1 month ago

    Bath, United Kingdom Bath Spa University Full time

    Job Description We are currently seeking a Complex Case Manager to lead the coordinated approach to complex casework related to procedures including Fitness to Study, Return to Study, Safeguarding, Enhanced Support Process and Lessons Learned process within Student Wellbeing Services (SWS) at Bath Spa University. About the Role This key role will be...

  • Case Manager

    4 weeks ago

    Bath, United Kingdom London & Country Mortgages Full time

    CASE MANAGER - Bath Hybrid training and probation in office, then after successful completion of probation - move to hybrid model. £23,500 starting salary plus opportunity to earn bonuses. Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection...

  • Disability Case Manager

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom Leaders in Care Full time

    About the Position:We are looking for an experienced Disability Case Manager to join our team at Leaders in Care. In this role, you will work closely with children with disabilities, their families, and other professionals to develop and implement personalized support plans.Key Responsibilities:Assess client needs and develop tailored support plansProvide...

  • Case Manager

    2 months ago

    Bath, United Kingdom London & Country Mortgages Full time

    CASE MANAGER - BathHybrid training and probation in office, then after successful completion of probation - move to hybrid model.£23,500 starting salaryplus opportunity to earn bonuses. Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection broker with over...

  • Case Manager

    2 months ago

    Bath, United Kingdom London & Country Mortgages Full time

    CASE MANAGER - BathHybrid training and probation in office, then after successful completion of probation - move to hybrid model.£23,500 starting salaryplus opportunity to earn bonuses. Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection broker with over...

  • Mortgage Case Manager

    1 month ago

    Bath, Bath and North East Somerset, United Kingdom London & Country Mortgages Full time

    CASE MANAGER - BathOur hybrid training and probation program will equip you with the skills and knowledge to excel in this role.You'll have the opportunity to earn a competitive starting salary of £23,500, plus bonuses.As a valued member of our team, you'll enjoy a fun and rewarding work environment, with opportunities to develop and grow your career.At...

  • HR Case Manager

    2 months ago

    Bath, United Kingdom CV-Library Full time

    HR Case Manager - Remote Full Time - Permanent South West Up to 43K DOE We are currently recruiting for a Field Based HR Case Manager to support our client's business, based in and around the South West Region. You will need to be CIPD level 5 or above to apply and will be responsible for providing a professional, proactive person with excellent...

  • Complex Case Manager

    4 weeks ago

    Bath, United Kingdom Bath Spa University Full time

    We are currently seeking a Complex Case Manager to lead the coordinated approach to complex casework related to procedures including Fitness to Study, Return to Study, Safeguarding, Enhanced Support Process and Lessons Learned process within SWS at Bath Spa University.About the RoleThis key role will be central to the delivery of an integrated student...

  • HR Case Manager

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Horizon Recruitment Solutions Full time

    HR Case Manager Job DescriptionHorizon Recruitment Solutions is seeking a highly skilled HR Case Manager to support our client's business in the South West Region. As a Field-Based HR Professional, you will be responsible for managing a portfolio of cases, providing advice and guidance to managers on complex matters.Key Responsibilities:Manage a portfolio of...

  • Case Manager Liaison

    4 weeks ago

    Bath, United Kingdom London & Country Mortgages Full time

    About the RoleAs a Case Manager Liaison at London & Country Mortgages, you will play a vital role in ensuring seamless communication between customers and lenders. Your primary responsibility will be to proactively manage mortgage applications, complete all administration tasks in a timely and accurate manner, and maintain exceptional customer service...

  • Case Manager

    2 months ago

    Bath, United Kingdom London & Country Mortgages Full time

    Case ManagerBath£23,500 plus bonus and benefitsStart Date 2nd December 2024Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way?Who are we?We’re L&C Mortgages, the UK’s leading fee free mortgage broker, winning over 160 industry awards since 2002. Join us and you’ll...

  • Case Manager

    4 weeks ago

    Bath, United Kingdom London & Country Mortgages Full time

    Job Description Case Manager Bath £23,500 plus bonus and benefits Start Date 2nd December 2024 Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way? Who are we? We’re L&C Mortgages, the UK’s leading fee free mortgage broker, winning over 160 industry awards...

  • Case Handler

    6 months ago

    Bath, United Kingdom Wealthtime Full time

    **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome. Training will be 5 days per week in the offices.** **About us** At Wealthtime, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared...

  • Customer Case Manager

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

    We are seeking a skilled Customer Case Manager to bridge communication gaps within our customer journeys. As a key member of our team, you will provide outbound warm voice communication support for scheduling activities and operational outcomes when necessary.Effective communication skills are crucial in this role. You will be able to clearly understand the...

  • Remediation Case Handler

    5 months ago

    Bath, United Kingdom Novia Financial Full time

    Remediation Case Handler **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome** **Salary: £30,000 - £35,000 depending on experience + Bonus + Excellent Benefits** About us At Novia, we take pride in being a Multi-Award-Winning financial technology company,...

  • Case Manager

    2 months ago

    Bath, UK, Bath & N E Somerset, United Kingdom London & Country Mortgages Full time

    Case ManagerBath£23,500 plus bonus and benefitsStart Date 2nd December 2024Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way?Who are we?We’re L&C Mortgages, the UK’s leading fee free mortgage broker, winning over 160 industry awards since 2002. Join us and you’ll...

  • Customer Case Handler

    2 months ago

    Bath, United Kingdom Wessex Water Full time

    Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you. Please note, this...

  • Remediation Case Handler

    6 months ago

    Bath, United Kingdom Wealthtime Full time

    **Job Overview**: We are seeking a detail oriented and customer focused individual to join our Client Services team as a Case Handler. As a Case Handler, you will be responsible for managing positive outcomes for our orphan clients, with a focus on consumer duty and vulnerable customer principles. This is an excellent opportunity for someone who enjoys...

  • Case Work Coordinator

    2 weeks ago

    Bath, United Kingdom CV-Library Full time

    Red Snapper Recruitment are recruiting for a Case Work Coordinator for a client based in Bath. As a Casework Coordinator, you will manage referrals, assess clients’ needs, and offer tailored support to help them sustain housing and achieve positive life changes. You will also be responsible for fostering productive partnerships with key agencies such...