Customer Case Manager
2 weeks ago
We are seeking a skilled Customer Case Manager to bridge communication gaps within our customer journeys. As a key member of our team, you will provide outbound warm voice communication support for scheduling activities and operational outcomes when necessary.
Effective communication skills are crucial in this role. You will be able to clearly understand the status of an incident and relay this information to our customers in a clear manner within an appropriate timeframe via phone and email, ensuring customers with ongoing or repeat incidents are communicated with regularly.
What we need
- A positive and enthusiastic manner
- Motivation and drive to provide excellent customer service
- Ability to multitask and prioritise workload effectively
- Confidence using different IT systems
- Strong negotiating and influencing skills
- Support for process improvement and a culture of innovation
What we offer
- Total pension contributions up to 20%
- Career progression and professional development opportunities
- 25 days' holiday rising to 28 with length of service
- Opportunity to buy up to 10 days' holiday and sell up to five every year
- Healthcare package allowing you to claim back healthcare costs
- Life assurance of up to eight times your salary
- New electric car in exchange for part of your gross salary
- Cashback and discounts from more than 3,000 retailers
- Paid volunteering day each year
- Enhanced family leave and pay arrangements
- Interactive health and wellbeing platform
- Mental health first aiders
- £1,000 referral fee if you recommend someone to work for us
About us
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us. You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
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