Client Services Manager

3 weeks ago

Harpenden, United Kingdom Gosling Full time

Client Services Manager

Full-time. Permanent. Studio Based with Agile Working.


We're seeking an experienced and proven professional to join our thrivings agency's Client Services team as Client Manager. If you're a confident strategist, and campaign planner and great at developing relationships and nurturing a team, then this could be the role for you.


About us

At Gosling, we're restless in our pursuit to bring imagination to life. Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas... because only when an idea grips, can it inspire, engage, and spark positive outcomes.


Established in 1991, we're a multi-channel design, brand and marketing communications agency. Partnerships and collaboration are key to our success and we're proud to work with a fantastic team of people in realising our vision to be "A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust."


Our inspirational studios are in a recently refurbished mill in Harpenden, 26 minutes by train fro London St Pancras International Station, and within easy access of the M1 (J10) and M35 (J21).


We are:

Genuine - We are honest and trustworthy. We work with integrity to deliver on the promises we make.

Responsive - We respect other people's views and experiences. We are customer-focused and responsible.

Imagination - We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.

Purposeful - We are outcome - focused, with insightful and strategic thinking to ensure we deliver creative with purpose.


Key responsibilities:

As Client Services Manager you will play a pivotal role in our Client Services Team. Reporting to the Client Services Director, you will leverage your leadership, people management, and account management skills to:

  • Develop, manage, and nurture key relationships with clients and stakeholders.
  • Contribute strategic insights to major project briefs and campaigns.
  • Guide and inspire the wider team, ensuring high performance and the delivery of our promises to clients.
  • Leverage your negotiation and commercial acumen to meet the expectations of both clients and our agency.
  • Proactively identify new business opportunities, fostering organic growth and attracting new clients.
  • Play an active role in winning new business, collaborating with the creative team to deliver exceptional presentations.
  • Support the Client Services Director in resourcing, budgeting, and people management, including performance reviews and objective setting for the team.


Required Skills and Experience:

  • Minimum of three years of experience in a senior client services role, preferably within a creative or marketing environment.
  • Proven track record of successfully developing and expanding client portfolios, demonstrating the ability to cultivate and nurture long-term relationships.
  • Possess a strategic and innovative mindset, adept at uncovering insights beyond the surface level.
  • Excellent communication skills, complemented by strong leadership, interpersonal, and presentation skills.
  • Confidently delivers proposals and creative pitches at a senior/board level.
  • Skilled in conducting comprehensive research, gaining valuable insights, and ensuring that project requirements are aligned with objectives.
  • Ideally experienced in the medical/healthcare sector, with an in-depth understanding of HCP and patient journeys.
  • Demonstrates commercial acumen, with a thorough grasp of business priorities, financial dynamics and, industry trends across both client and agency sectors.
  • Proficient in performance management and personnel evaluation.
  • Embraces a positive and collaborate approach, combined with a curious mindset and the confidence to challenge conventional thinking.


We are motivated to provide a better future for all:

Gosling is a member of both the Design Business Association and the Healthcare Communication Association, allowing us to provide continuous professional development (CPD) opportunities that support the growth of you and our team. We are driven by a shared commitment to using our knowledge, time, and influence to shape a better future. One that prioritises the environment, enriches communities and uplifts the people we work alongside, including our clients. 


We celebrate and encourage the diversity of perspectives within our team and among our clients, championing an inclusive environment where everyone can bring their authentic selves. By fostering a workplace that values ideas, individuality, and unique viewpoints, we aim to create a space where all voices are heard and creativity thrives. 


We believe in developing you and our team:

We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how – together – we can be the best team possible.


This is ideally a full-time permanent position based at our studios in Harpenden. The role will be competitively remunerated based on experience and capabilities.


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