Customer Care Consultant
4 weeks ago
Overview
A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.
You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA’s, and you will receive full training on the specific software product, as well as the market that it is used within. You will also have the opportunity to work within wider projects throughout the business unit.
Key responsibilities
Conducting thorough and effective triage of all support issues raised by customers, including planning, allocating and coordinating the correct internal resources to resolve the issues whilst adhering to the escalation process.
Providing implementation, configuration and rigorous testing support for customers and internal software issues.
Planning and attending regular customer review meetings via Teams, reviewing open customer tickets, assisting with the resolution of the issues raised, as well as continuously improving on communication and engagements with customers.
Regularly analysing to identify and highlight common trends and underlying problems to feedback to the production and management team through root cause analysis intelligence.
Supporting and collaborating with the business development team and account managers in highlighting change requests by customers, and helping them turn into sales opportunities.
Providing training, guidance, coaching and mentorship for colleagues within the unit.
Requirements
At least three to four years of service desk experience within a software environment.
Have a strong understanding of ITIL processes (i.e. incident, problem and change management)
Able to learn new software applications rapidly.
Experience with Jira, or any other test management software.
Possess strong communication skills, written and verbal, and able to communicate effectively with both internal and external stakeholders.
Can work individually and as part of a team.
Have excellent problem solving and decision making skills, as well as strong attention to detail.
Have a general understanding of enterprise software and infrastructure technologies.
Be proficient within the Microsoft stack.
Have an ITIL certification (desirable).
Bachelors degree in computer science, business, or similar (desirable).
Experience in training and mentoring colleagues (desirable).
-
Customer Care Apprentice
4 weeks ago
London, United Kingdom L&Q Full time**Job title: Customer Care Apprentice** **Contract: 2 years** **Hours: 37.5** **Location: Must be flexible to travel to sites across London and outside the M25** **Persona: Agile** **Salary: £18,525** **Role profile** Interviews will be held on: TBC The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted....
-
Customer Care Coordinator
3 weeks ago
City of London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Customer Care Coordinator
3 weeks ago
City of London, Greater London, United Kingdom GetRecruited UK Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...
-
Customer Care Coordinator
3 weeks ago
City of London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Customer Care Coordinator
4 weeks ago
London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Senior Customer Care Coordinator/coordinator
4 weeks ago
London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...
-
Customer Care Associate
7 days ago
London, United Kingdom Obelisk Support Full time**About the role** Obelisk Support is the home of flexible legal work. To help us deliver exceptional customer experience to our consultants and clients, we're looking for someone who is interested in a career in the legal industry to join us as a Customer Care Associate. In this role you'll be responsible for booking meetings and interviews, helping our...
-
Senior ServiceNow Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading the technical...
-
Senior ServiceNow Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading the technical...
-
London, United Kingdom AESOP Full timeRole purpose As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive...
-
ServiceNow Junior Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Principal Technical Consultant with Konversational, you will be hands-on leading the...
-
ServiceNow Junior Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Principal Technical Consultant with Konversational, you will be hands-on leading the...
-
Consultant in Intensive Care Medicine
4 weeks ago
London, United Kingdom Triple West Medical Full timeWe have been assigned by one of the UK's more prestigious NHS Trusts to help them recruit a Consultant in Intensive Care Medicine on either a Substantive or an NHS Fixed Term basis for 12 months to join their successful Medicine department. Our client's The Intensive Care Unit currently comprises a 20-bedded Adult Unit which can flexibly supply...
-
Customer Care Coordinator
4 weeks ago
City of London, Greater London, United Kingdom Get Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...
-
ServiceNow Junior Technical Consultant
7 days ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands-on working in a consulting...
-
Consultant - Care of The Elderly
1 month ago
London, United Kingdom Unite Medical Full time**Grade**: Consultant **Speciality**: Care of the Elderly **Location**: London **Duration**: 3 Months **Unite Medical are seeking a**: Care of the Elderly Consultant to cover a 3-months with one of our clients based in London. - A full Job plan available upon request. - Hospital accommodation available at a subsidised cost. Please note that you would...
-
ServiceNow Senior Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading...
-
ServiceNow Senior Technical Consultant
2 weeks ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading...
-
ServiceNow Senior Technical Consultant
18 hours ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeJob Description **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be...
-
ServiceNow Senior Technical Consultant
7 days ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeJob Description **Direct applicants only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be...