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Client Delivery Manager

2 months ago

Tonbridge, United Kingdom Jee Full time

THE ORGANISATION

Jee is a leading independent multi-discipline subsea engineering and training company operating in the global renewables sector, the energy transition sector, and the traditional oil and gas sector. We have been providing subsea engineering and training to the oil and gas industry since 1988. We have offices in Aberdeen and Tonbridge and a team of experienced staff and contract engineers.

Jee's Training division is recognised globally for delivering high-quality, training courses designed to enhance the skills and knowledge of professionals across the energy sector. With a diverse portfolio of over 30 courses, we cover a wide range of topics, including subsea engineering, pipeline integrity management, and the latest advancements in renewable energy. Our training programmes are developed and delivered by industry experts, ensuring that each course reflects current best practices, regulatory requirements, and emerging trends within the energy industry. Our global reputation for excellence in training is built on a foundation of client satisfaction and positive feedback from delegates who have benefited from our courses. We are dedicated to maintaining this standard of excellence by continually refining our training offerings and exploring new ways to add value to our clients.


THE ROLE

As our Client Delivery Manager, you will play a crucial role in shaping the future of Jee's training division, driving the delivery of our renowned commercial training programmes to new heights. You will lead a talented pool of contract tutors, keep course content up-to-date with the latest industry advancements, and optimise the use of our innovative Jeenius platform to enhance the learning experience. Working closely with the business development team, you will support programme delivery and proposal development while also focusing on operational efficiency, capturing additional revenue from existing accounts, and driving continuous improvement in training quality and client satisfaction. We are looking for a dynamic leader who can bring fresh ideas and innovative thinking, contributing directly to the growth of Jee and establishing our position as a leader in training for the energy sector. This is a unique opportunity to make a significant impact and help shape the future of Jee.


RESPONSIBILITIES

Platform Management


  • Oversee the effective use of the Jeenius platform, ensuring delegates can access and utilise all features.
  • Train and support delegates in using the platform effectively, enhancing user experience and engagement.
  • Continuously monitor platform usage and implement strategies to improve engagement and satisfaction.


Team Leadership & Tutor and Management


  • Manage and lead a team of contract tutors and operations executive, providing direction, support, and development opportunities.
  • Ensure effective communication and collaboration within the team to deliver high-quality training services.
  • Conduct regular performance reviews and provide feedback to foster professional growth and excellence.
  • Support the continuous professional development of tutors through training, workshops, and peer review sessions.
  • Promote a culture of knowledge sharing and continuous improvement among tutors.


Course Delivery


  • Plan and coordinate training schedules to optimise tutor availability and meet client requirements.
  • Oversee logistical arrangements, including course delivery, cancellations, and rescheduling.
  • Ensure seamless coordination with internal and external stakeholders for efficient training delivery.
  • Collect and analyse feedback from delegates and tutors to drive continuous improvement.
  • Develop actionable insights from feedback to enhance training quality and delivery methods.
  • Prepare detailed reports on feedback findings and present them to senior management.
  • Regularly review and update course content to maintain relevance and alignment with industry standards.
  • Collaborate with subject matter experts to develop and enhance training materials.
  • Manage the content library on the Jeenius platform, ensuring it is current, accurate, and engaging.