Help Desk Coordinator

2 weeks ago

Whiteley, United Kingdom Mitie Full time

Join us and help deliver the exceptional, every day.


Leading providers of acquisition, design and construction (ADC) services for telecoms infrastructure. Mitie also provides specialist managed services of temporary mobile infrastructure to support the special events market, as well as bespoke structural engineering and design services for telecoms assets.


We are looking for a Helpdesk Co-Ordinator to join the team based at our Whitley Office, near Fareham, with core working hours split between 3 days Monday, Wednesday and Friday ideally.


Flexible start times and finish times between 7:30am-9:30am and 4:30pm-6:30pm.


Please note: This role will be an 11 month FTC.


The Telecoms Help Desk team is a key component of a large FM Telecoms contract and is seeking to expand our current team who are currently delivering exceptional service in a high paced competitive market.


The main responsibilities will be to manage incoming demand for the reactive and compliance workflow. This will be via phone calls, system generated jobs and manual call logging, to meet SLA and compliance requirements.


Other duties include but are not exclusive to;-

  • Mailbox management for reactive and remedial works.
  • Ensuring job creation conforms to standards and are actioned within prescribed time frames.
  • Manage compliance remedials for the maintenance regime.


You should be an analytical thinker, self motivated and wanting to thrive in a demanding environment. Someone who is a team player with help desk/FM experience or telecoms experience would be ideal.

You will also display skills & Behaviours including :-

Logistical and problem solving skills

Excellent organisational skills and ability to prioritise workload and multi-task

Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties

Willing to learn new skills and take opportunities to expand quality of service

Knowledge of Maximo or similar CAFM system

Experience of working in a Help Desk or Compliance environment

A knowledge of the hard services, facilities management and telecoms sectors is essential

Educated to A Level standard or equivalent business is desirable


If this sounds of interest please hit apply


Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.


When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000


Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.


Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.


Join our Mitie Team.

Together our diversity makes us stronger.

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