1st Line Support
2 weeks ago
Location: Bodymoor Heath
Job Type: Full-time, On-site (including weekends)
This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team
Key Responsibilities:
- Provide first-line support for end-users, troubleshooting hardware and software issues
- Handle user inquiries and technical issues related to Active Directory and Office 365
- Diagnose and resolve technical issues via phone, email, and in-person support
- Install, configure, and maintain computer hardware and software
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Ensure timely resolution of support requests and maintain accurate documentation
- Proven experience in a First Line Support role
- Strong knowledge of Active Directory and Office 365 administration
- Proficiency in diagnosing and resolving hardware and software issues
- Excellent communication and customer service skills
- Ability to work independently and collaboratively in a team
- Willingness to work on-site full-time, including weekends
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
- A bachelor's degree in Information Technology or a related field is preferred
Please note that this role is not currently accepting applications from outside the UK. If your application is successful, someone will be in contact with you.
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