Pals Coordinator

An exciting opportunity awaits a dynamic self starter with the patient experience team in Croydon. Working across acute and community services you will lead on patient advice and liaison for the Trust. This outward facing role needs an effective communicator with a smile.

This role is essential to delivering good patient experience and, as a part of a team, you will be pivotal in ensuring patients' and their families' voices are heard.

Please see the attached supporting document which contains more information about the role in the job summary.

Please see the attached supporting document which contains more information about the role in job description and person specification

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

**These include**:

- Croydon University Hospital
- Purley Hospital
- The Sickle Cell and Thalassaemia Centre in Thornton Heath
- Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
- A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

**Our Vision**:
“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

- You feel cared for by helpful and welcoming staff
- You feel in safe hands with highly professional staff
- You feel confident in your treatment from skilled teams of compassionate clinicians
- You feel we value your time with convenient appointments, mínimal waiting and care closer to home
- You feel it’s getting better all the time as we continue to improve our services

Please see the attached supporting document which contains more information about the role in job description and person specification