Omnichannel Operations Coordinator

2 weeks ago

Greater London, United Kingdom Max Mara Fashion Group Full time

ABOUT MAX MARA


An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.


Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.


ABOUT THE ROLE


Max Mara LTD’s Omnichannel Operations Coordinator is a complete and well-rounded role whose

main responsibilities cover both front and back-end activities. Core tasks range mainly across logistics,

operations and customer care allowing to the Omnichannel Operations Coordinator a full and

thorough understanding of the Company dynamics.


LOGISTICS AND OPERATIONS


  • Draws analysis of shipping performance and prepares reports to identify and recommend any
  • areasfor improvement highlighting Clients’ issues and needs
  • Coordinates the Sales Managers in collecting and filing clients’ forward orders and any relevant
  • back-up documentation
  • Coordinates with all Key-Accounts and Sales Managers in the finalisation of the Purchase Orders
  • ensuring these are in line with business directives and checking their correspondence to the
  • contractual relevant terms
  • Organises calls and meetings with key-clients to remain updated about business needs and
  • operational procedures:


o Analysing their business procedures

o Clarifying objectives and requirements related to production and shipping deadlines ad

well as specific clients’ needs

o Negotiating delivery terms based on business requirements, market’s conditions and

performances

o Receiving Purchase Orders and transmit them to HQ on time before shipping plan

deadlines


  • Throughoutthe yeartracks andmonitors weekly shipments – preparesreportsfor all major clients
  • with LY v/s TY analysis and ensures shipments are delivered on time and within budget
  • Liaises with all parties involved (Clients, Showroom Manager, Wholesale Team) in


o evaluating and accepting exceptional returns(faulty garmentsfrom production or transit) based on business guidelines

o coordinating clients regarding faulty returns and end of seasons stock returns in line with business processes and timelines and according to commercial agreements


  • Coordinates the weekly release of merchandise with Italian Group companies, credit managers,
  • commercial team and clients
  • Communicates to clients and handles discrepancies and finds solutions to issues related to
  • shortages and overages of product
  • Coordinates with Italian warehouse and clients to guarantee logistics procedures are followed
  • based on business guidelines set out based on business requirements
  • Supports Operation Manager in projects and activities related to logistics, operation and custom operations


IT SYSTEMS


  • Creation of customers codes within Group’s proprietary systems
  • Creation and Update of customers records within Group’s proprietary systems
  • Responsible for customer cross systems database accuracy
  • Responsible for data quality and IT issue detecting
  • Interprets business needs and liaise with Operation Manager in defining solution to improve
  • efficient and effective process and procedures


CUSTOMER CARE


  • Deals directly with customers either by telephone, electronically or face to face
  • Responds promptly to customer inquiries
  • Handles and resolve customer complaints
  • Obtains and evaluate all relevant information to handle inquiries and complaints
  • Instructs Group’s Suppliers for any specific client’s requirements (i.e. special tickets, etc.)


GENERAL DUTIES


  • Attends Wholesale Committees updating the Wholesale Team on relevant matters impacting the
  • business and related to Logistics, Operations and Customer Care
  • Monitors and reviews relevant processes and procedures with critical and lateral thinking in order
  • to suggest improvements and incremental solutions
  • Provides the Wholesale team with ad hoc and seasonal reports necessary to define plans of action and projects on K-Accounts
  • Manages ad hoc projects if requested

  • Omnichannel Operations Coordinator

    2 weeks ago

    Greater London, United Kingdom Max Mara Fashion Group Full time

    Job Description ABOUT MAX MARA An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous...

  • Omnichannel Operations Coordinator

    2 weeks ago

    Greater London, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARAAn Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.Max Mara Fashion...

  • Omnichannel Operations Coordinator

    4 days ago

    Greater London, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARAAn Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.Max Mara Fashion...

  • Omnichannel Operations Coordinator

    2 weeks ago

    London, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARAAn Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.Max Mara Fashion...

  • Omnichannel Operations Coordinator

    2 weeks ago

    London, UK, UK, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARAAn Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.Max Mara Fashion...

  • Omnichannel Operations Intern

    2 weeks ago

    London, United Kingdom Max Mara Fashion Group Full time

    Job Description ABOUT THE ROLE We are looking for an Intern to join our Omnichannel Operations team. This cross-functional position focuses on logistics and operations, requiring close collaboration with various departments and direct interaction with our wholesale customers. The primary objective is to ensure timely delivery of orders while maintaining a...

  • Omnichannel Operations Intern

    4 weeks ago

    London, United Kingdom Max Mara Fashion Group Full time

    ABOUT THE ROLEWe are looking for an Intern to join our Omnichannel Operations team. This cross-functional position focuses on logistics and operations, requiring close collaboration with various departments and direct interaction with our wholesale customers. The primary objective is to ensure timely delivery of orders while maintaining a high standard of...

  • Omnichannel Operations Intern

    4 weeks ago

    London, United Kingdom Max Mara Fashion Group Full time

    ABOUT THE ROLEWe are looking for an Intern to join our Omnichannel Operations team. This cross-functional position focuses on logistics and operations, requiring close collaboration with various departments and direct interaction with our wholesale customers. The primary objective is to ensure timely delivery of orders while maintaining a high standard of...

  • Omnichannel Operations Intern

    4 weeks ago

    London Area, United Kingdom Max Mara Fashion Group Full time

    ABOUT THE ROLEWe are looking for an Intern to join our Omnichannel Operations team. This cross-functional position focuses on logistics and operations, requiring close collaboration with various departments and direct interaction with our wholesale customers. The primary objective is to ensure timely delivery of orders while maintaining a high standard of...

  • Omnichannel Operations Intern

    4 weeks ago

    London Area, United Kingdom Max Mara Fashion Group Full time

    ABOUT THE ROLEWe are looking for an Intern to join our Omnichannel Operations team. This cross-functional position focuses on logistics and operations, requiring close collaboration with various departments and direct interaction with our wholesale customers. The primary objective is to ensure timely delivery of orders while maintaining a high standard of...

  • Omnichannel Experience Architect

    1 week ago

    London, Greater London, United Kingdom Accruent Full time

    **About Accruent**We are a leading provider of software solutions for the built environment. Our mission is to help organizations optimize their operations, reduce costs, and improve sustainability.**Job Description:**We are seeking an experienced Omnichannel Experience Architect to join our team. The successful candidate will play a critical role in...

  • Omnichannel Executive

    5 months ago

    Greater London, United Kingdom Salt Recruitment Full time

    Salt is proud to collaborate once again with a leading FMCG client as they seek to hire a talent, activations focused Omnichannel Executive to join their team on an ASAP starting 6 month contract role (with intention for further extention!). In this hybrid operating role, you will support in implementing their activation strategy for their respective sites,...

  • Ecommerce & Omnichannel Manager

    4 weeks ago

    London, United Kingdom Longchamp Full time

    Job Description This position will report directly to the UK General manager and report functionally to the EMEA Ecommerce MANAGER. The position is based in London with monthly venue to Paris to meet with the EMEA & HQ Ecommerce and Digital teams. KEY RESPONSABILITIES WEBSITE Longchamp.com management Manage all online activity: from acquisition to...

  • Ecommerce & Omnichannel Manager

    4 weeks ago

    london, United Kingdom Longchamp Full time

    This position will report directly to the UK General manager and report functionally to the EMEA Ecommerce MANAGER. The position is based in London with monthly venue to Paris to meet with the EMEA & HQ Ecommerce and Digital teams. KEY RESPONSABILITIES WEBSITE Longchamp.com management Manage all online activity: from acquisition to conversion Implement...

  • Ecommerce & Omnichannel Manager

    1 month ago

    London, United Kingdom Longchamp Full time

    This position will report directly to the UK General manager and report functionally to the EMEA Ecommerce MANAGER.The position is based in London with monthly venue to Paris to meet with the EMEA & HQ Ecommerce and Digital teams.KEY RESPONSABILITIESWEBSITE Longchamp.com managementManage all online activity: from acquisition to conversionImplement ecommerce...

  • Omnichannel Support Solutions Architect

    1 week ago

    London, Greater London, United Kingdom Provation Medical, Inc. Full time

    **About Provation Medical, Inc.**We are a leading provider of healthcare software solutions, and we're seeking an experienced Omnichannel Support Solutions Architect to join our team!As an Omnichannel Support Solutions Architect, you will play a crucial role in designing, implementing, and optimizing omnichannel support solutions that enhance a personalized...

  • Omnichannel Transformation Lead

    6 months ago

    London, United Kingdom Alfred Dunhill Full time

    Reference Code: 97215**Omnichannel Transformation Lead (24 Month FTC)**: - London, LND, GB- Fixed TermRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages...

  • E-Commerce Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key Responsibilities Manage transport, logistics and information systems incidents to ensure seamless e-commerce operations. Follow up and resolve delivery incidents with transport partners, complaints and delivery disputes. Handle manual shipment requests, pick-ups and identify anomalies in e-commerce information systems.Order Validation and Payment Support...

  • Warehouse Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Burberry Limited Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Warehouse Operations Coordinator to support the store back of house operations at Burberry Limited.The successful candidate will be responsible for effectively and efficiently managing inventory control, including receiving and handling stock orders, ensuring accuracy of products received,...

  • Max Mara Fashion Group Logistics and Operations Specialist

    1 week ago

    London, Greater London, United Kingdom Max Mara Fashion Group Full time

    Job DescriptionWe are seeking an experienced Omnichannel Operations Coordinator to join our team at Max Mara Fashion Group. As a key member of our logistics and operations department, you will play a crucial role in ensuring the smooth execution of our omnichannel strategy.