Omnichannel Intelligence Manager

2 weeks ago


London, Greater London, United Kingdom M&S Full time
Role Overview

The Omnichannel Intelligence Manager will lead the development and implementation of our Customer Experience measurement framework to help M&S understand our customers' experiences in the markets we operate.

Key responsibilities include:

  • Developing and maintaining a robust and agile measurement framework that drives business decisions.
  • Leveraging advanced analytics techniques to uncover new insights and trends.
  • Collaborating with cross-functional teams to design and implement data-driven solutions.

Salary Range: £70,000 - £90,000 per annum, depending on experience.

About Our Company

Marks and Spencer is a leading British retailer with a rich history of innovation and customer satisfaction. We are committed to making a positive impact on our customers' lives and communities.



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