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Airfreight Import Coordinator

4 months ago

Birmingham, United Kingdom Metro Full time

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.


Metro seeks an Airfreight Import Coordinator to join our Airfreight team on the Birmingham Business Park.


The Role

  • Creating and maintaining customer standard operating procedures
  • Having a clear financial understanding of each job file(s) within your remit
  • Providing accurate and timely reports to department manager
  • Having ownership and taking accountability to deliver operational excellence
  • Ensuring that a 'customer is king' ethos is always applied in actions for the business
  • Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
  • Demonstrating commercial acumen and an in depth understanding of the P&L of a job
  • Freighting and Invoicing
  • Creating operational reports and ensuring that anomalies are escalated appropriately
  • Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
  • Ensuring that Metro's policies and procedures are adhered to


Key Performance Areas

  • Response to clients is timely and accurate
  • Accurate and timely creation and issuance of deliveries and documentation
  • Airline storage is never incurred for Metro’s account.
  • Freighting / Rating accuracy and timing meets the company policies
  • Purchase queries are responded to within the company policy time frames
  • Cost and sales are known, controlled and managed
  • Operational reports are followed and anomalies escalated
  • Country specific requirements observed and applied


General Skills

  • Industry and operational knowledge of Airfreight
  • Able to cope and accustomed to working under pressure to meet fixed deadlines
  • Strong numerical and commercial skills
  • Excellent attention to detail
  • Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
  • Proactive, team worker with excellent time management and organisation skills
  • Enthusiastic, flexible, and self-motivated


Why choose Metro?

  • Competitive salary including a bonus which is paid twice a year
  • Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
  • Health cash plan.
  • Octopus Electric Vehicle car scheme.
  • Free parking.
  • Respectful working environment.
  • Plenty of opportunities for training and development