Support Engineer

1 month ago

Wooburn Green, United Kingdom Crayon Full time
  • Keen to take on a position where you can develop your technical expertise in resolving IT issues, learn new technologies and grow into a team lead role?
  • Want to be part of a dynamic team that enjoys access to further training and actively supports stakeholders and colleagues?
  • Ready to join a fast-growing company that is not only increasing in size but also in influence, actively shaping the future of cloud solutions globally?


Practical Information:

Location: Wooburn Green, England, UK | Reports to Global Operations Support Director | Visa Requirements: Valid working visa for the UK | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid Learn more: www.crayon.com


Join our team as a Support Engineer - L3, where you will be our customer's first point of contact, addressing their queries with exceptional service. In this role, you will provide Level 3 support for escalated issues and incidents and manage incoming requests via phone, email, and our support tools. While using your customer service skills and attention to detail, you will deliver outstanding service and technical support.


Key responsibilities will include:

  • Providing front-line, end-user, and administrator support for customers
  • Following call logging, efficient backlog management, escalation process & procedures, and providing high-quality case documentation for all work performed on service requests
  • Installing, configuring, and supporting the M365 suite on various customer platforms, including but not limited to pure cloud and hybrid environment
  • Serving as the product expert for the M365 suite of applications and their capabilities
  • Participating in technical problem-solving sessions, collaborations, training, and discussions to foster continuous learning, development, and teamwork


Your Competencies:

  • 5 years of Windows server administration experience
  • 5 years of experience with Microsoft-based environments preferably Azure, Microsoft 365, AWS, and Microsoft on-premise software solutions (e.g. AD, SCOM, SCCM, Exchange, Skype, SharePoint, SQL, desktop support, etc.)
  • AZ-104 Certification is a must
  • Leadership experience will be highly regarded


About You:

  • Problem solver with solid technical skills and a passion for learning
  • Demonstrating exceptional customer service competence in challenging environments and situations
  • Effective communicator and collaborator


What's in it for you:

  • Employee Share Program
  • Social & Team Gatherings
  • Upskilling through training & certifications
  • Uncapped holidays after passing the probation period


Apply to join an award-winning employer

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