Partner Support Manager

1 month ago

United Kingdom Talentloop Full time

Role: Partner Support Manager

Location: Remote - Must be UK Based - 4 Day working week

Salary & Benefits: Up to £50,000 + Benefits (See below)


Our client is one of the most exciting AdTech SaaS businesses in the UK and they are looking to hire a Partner Support Manager on a full time, permanent basis.


The Role:

You will be working within the Partner Support team who provide media consultation and engine support to their Partners who are on their Partner Programme. Reporting into the Partner Support Director, you will be responsible for assisting in the delivery of support-related partner programme benefits, to ensure partner queries are addresses professionally, accurately and in a timely manner. There is also a proactive element to the role; identifying resources and services that partners could benefit from and implementing or raising these opportunities to the team as appropriate.


This role would be a great fit if you have:

  • 2-3 years’ experience within a digital agency background with hands on experience in paid media campaign management. Ideally you will have Microsoft Advertising experience, but training can be provided to candidates with experience in Google Ads & similar platforms
  • Knowledge of the digital marketing ecosystem, how brands/agencies allocate budget to various media activities, and the strengths and weaknesses of commonly used paid media platforms across search, social, and programmatic display
  • Confidence speaking with digital professionals with varying degrees of experience/knowledge
  • Able to remain compassionate, understanding and patient whilst troubleshooting
  • Organised and process driven, ensuring support queue inputs are kept up to date
  • Experience in reporting using Excel, Looker or similar to build reporting analysis
  • Strong written and spoken English skills – either to create resources, or to clearly articulate support query progress


What you’ll be doing:

  • Address incoming support queries, or escalate to Microsoft for resolution as required
  • Liaise with the Microsoft team to ensure queries are solved accurately, and in a timely manner.
  • Carry out analysis of the support queue and broader requests (audits, consultations, calls, training) so process improvements can be actioned
  • Monitor the resources available through the Partner Portal – flag out of date documents and draft/source new versions
  • Supporting partners with tagging queries, adopting a consultative approach to achieve resolution
  • Provide Microsoft resources to Partners proactively or in response to support queries to support business goals
  • Identifying opportunities for strategic messaging to the partners planning media campaigns around peak moments (E.g. Black Friday, iPhone launches, school holidays
  • Ensure team members are adhering to Support processes when queries are raised on behalf of partners


The Culture

Our client is a fast-growing, innovative technology provider that is disrupting the tech industry. Their award-winning marketing platform helps optimise over $1 billion in Google, Microsoft and Facebook Ad spend per year. And they are on a mission to provide an ecosystem of resources that together empowers businesses from all industries to thrive online.


And they don’t just want their customers to thrive, they want their people to thrive too. Employee wellbeing, personal development, and diversity & inclusion are all key cornerstones in their people growth strategy.


They offer flexible working with a remote first working policy and office space available. The company also operates a 4-Day Working Week which you will be able to opt into from day one of employment should your application be successful.


They have an amazing team that consistently wins awards, and as we continue to move forward, we are committed to ensuring that we recruit, retain, develop and progress a diverse mix of individuals who are free to turn up to work and be themselves no matter the visible or invisible differences.


Perks & Benefits:

  • Up to £50,000 per annum
  • Distributed working with £150 allowance for home office set up.
  • Flexible working hours (start as late as 11am and finish as early as 4pm)
  • Optional 4 day week with no drop in pay
  • 25 days holiday entitlement (pro-rata’d if working the 4-day week)
  • Buy up to 5 days additional holiday per year
  • Work anywhere in the world for up to 1 month at a time
  • Family friendly and inclusion conscious policies
  • Career progression and investment in personal development
  • Access to an Employee Assistance Program and Mental Health First aiders
  • Salary Sacrifice Company pension scheme
  • Company funded social events
  • Company performance-related bonus


Please let us know if you require any adjustments to the recruitment process to help you be your best for the interviews.

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