Second Line Support Engineer

3 weeks ago


Newbury, United Kingdom TRIA Full time

Contract Second Line Support Engineer - SC Clearance required - Berkshire


Up to £180 per day outside IR35


Our client is seeking an SC cleared support professional to join their Technical Support team. You will handle incoming technical support incidents, requests and changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries.


Essential skills:


SC clearance

Knowledge of MS Cloud, Azure, O365 fundamentals

Active Directory administration

Use of ITSM toolsets

Strong Customer service skills, both written and verbal

Understanding of ITIL

Strong attention to detail

Available immediately


Please apply with CV to be considered.



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