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Help Desk Engineer

3 weeks ago

Newbury, West Berkshire, United Kingdom TRIA Full time £180
About TRIA

We are a company dedicated to delivering exceptional technical support services, and we are currently seeking a skilled Contract Second Line Support Engineer to join our team in Berkshire.

This is an excellent opportunity for an experienced professional to utilise their knowledge of MS Cloud, Azure, O365 fundamentals, Active Directory administration, and use of ITSM toolsets.

The successful candidate will have a strong understanding of ITIL and excellent customer service skills, both written and verbal.

Job Overview

This is a Contract Second Line Support Engineer position offering up to £180 per day outside IR35.

The ideal candidate will have a high level of attention to detail and be able to manage a personal call queue to meet stated SLAs.

Key Responsibilities
  • Handle technical support incidents, requests, and changes
  • Provide updates and maintain ongoing customer/end user communication
  • Manage a personal call queue to meet stated SLAs

Please note that SC clearance is required for this position.

We are looking for someone who is available to start immediately.

Requirements
  • SC clearance
  • Knowledge of MS Cloud, Azure, O365 fundamentals
  • Active Directory administration
  • Use of ITSM toolsets
  • Strong Customer service skills, both written and verbal
  • Understanding of ITIL
  • Strong attention to detail
],