Senior IT Service Delivery Manager

15 hours ago


Newbury, West Berkshire, United Kingdom Capgemini Engineering Full time
About the Role

Capgemini Engineering is seeking an experienced Senior IT Service Delivery Manager to join our TMT (Telecoms, Media and Technology) Team. The successful candidate will be responsible for managing the full breadth of an SLA based Service Management including Contract, scope, schedule, finance, risk, quality and resources for projects.

The role encompasses the entire service lifecycle from proposal to run to deliver to completion. Hybrid working arrangements will apply, with a blend of Company offices, client sites, and home-based work.

In this position, you will have the opportunity to utilize your project management skills and experience in delivering complex commercial environments. A strong understanding of the challenges of delivering multi-site and multi-national projects is essential.

Salary: £80,000 - £100,000 per annum, depending on experience

Key Responsibilities:

  • Manage and own the existing Service documents and processes
  • Create new Service documents and processes
  • Run weekly and monthly Governance meetings
  • Be accountable for Service Delivery, Finance, People Management, Customer expectation management, Customer relationship
  • Managing Service escalations to satisfactory outcomes
About Capgemini Engineering

Capgemini Engineering is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a strong heritage and trusted by clients worldwide, we deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering.



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