Customer Success Manager

2 weeks ago

London Area, United Kingdom Earnix Full time

With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel

We are looking to hire a Spanish & Portuguese speaking Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in Spain, Portugal and Latin America.


What you’ll do:

  • Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
  • Own shared responsibility for customer churn
  • Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
  • Own responsibility on invoice payments, renewals, contractual changes
  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
  • Identify up-sell opportunities and communicate them to the relevant business line owner
  • Facilitate and support up-sell processes
  • Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Maintain all information on customer activity within the CRM platform


You’ll do it using:

  • Fluent Spanish & Portuguese speaker
  • Experience in a Global SaaS software organization
  • CSM / Client-facing Experience with Enterprise customers.
  • Ability to work in a multicultural environment
  • Knowledge and experience working in the Insurance industries specifically Pricing – A Must
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong interpersonal skills, people person
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
  • Willingness to travel extensively
  • Motivation, flexibility, proactiveness, ability to work independently and as a part of a team


You'll love it because

  • This is an incredibly impactful role in the organization
  • You will have the opportunity to work in a successful, fast-moving, mission-driven company
  • You will have autonomy and growth opportunities
  • You will collaborate with other creative and enthusiastic team members
  • Earnix has competitive benefits with an all-for-one mentality

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