Customer Success Manager

2 weeks ago

London Area, United Kingdom The Sales Recruitment Company Full time

Job Title: Customer Success Manager

Salary Range: £45k basic + up to 30% commission paid quarterly

Location: Remote with travel to customer sites and offices or access to office + travel (owning a car and having a clean/valid driver's license is essential)

Industry: SaaS, E-commerce


Our client is a dynamic and innovative software provider dedicated to helping businesses thrive in the e-commerce space. They drive growth for UK charities, libraries and various other companies through innovative E-commerce, Collection, and Trade-In solutions.


𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

The Customer Success Manager will serve as a key point of contact for clients, ensuring they achieve optimal results using their innovative e-commerce solutions. This role will be instrumental in managing customer relationships, driving growth, and ensuring long-term satisfaction. The successful candidate will use data-driven insights to help clients enhance their ROI, identify new growth opportunities, and contribute directly to success in a fast-evolving market.


𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:

  • Drive Success & Growth: Meet and exceed growth, retention, and expansion targets across your client portfolio.
  • Build Relationships: Act as a trusted advisor, guiding clients on how to maximise the value of the products and services on offer.
  • Leverage Data: Analyse customer data and usage patterns to recommend improvements that enhance performance and ROI.
  • Collaborate Across Teams: Work closely with internal departments (Product, Sales, Marketing) to ensure customer needs are prioritised.
  • Champion the Customer: Be the voice of the customer within the company, influencing product development and strategy.
  • Onboarding & Training: Assist clients with seamless software adoption, delivering both on-site and virtual training.
  • Problem-Solving: Manage customer queries and resolve issues promptly to maintain satisfaction.


𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:

  • Proven experience in Customer Success, Account Management, or a similar role, ideally within SaaS or e-commerce.
  • Strong commercial acumen and the ability to identify growth opportunities to enhance customer ROI.
  • Excellent communication and presentation skills, with the ability to engage diverse audiences.
  • Demonstrated ability to build relationships and manage complex stakeholder networks.
  • Proficiency in CRM tools (HubSpot, Salesforce, etc.) for managing customer data and tracking performance.


𝐖𝐡𝐲 𝐉𝐨𝐢𝐧:

  • Impact: Play a pivotal role in the success of key clients, directly contributing to the company’s growth.
  • Career Growth: Enjoy ample opportunities for professional development in a fast-growing company.
  • Industry Exposure: Work with well-known brands and other leaders in the e-commerce space.
  • Work Flexibility: Enjoy flexible working arrangements with full autonomy.
  • Generous Benefits: 8% non-contributory pension and a bonus package.


If you’re passionate about customer success, thrive in a dynamic environment, and are driven to deliver exceptional results, we want to hear from you Please hit 'Easy Apply'.

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