Customer Service and Supply Chain Administrator

2 months ago

Manchester, United Kingdom Octapharma Full time

We are looking for a Customer Service and Supply Chain Administrator to join Octapharma Limited to help support our UK and Ireland operations function. The position will report to the Operations Manager and is based in our central Manchester office. The role provides a competitive salary and an excellent benefits package.


Our Company


Octapharma Limited is a subsidiary of Octapharma AG, a global, R&D focused bio-pharmaceutical business specialising in plasma protein fractionation and recombinant product technology. Octapharma AG is well established as one of the world’s leading plasma fractionators and employs over 11000 people and operates in over 100 countries.


Octapharma Limited is aligned to Octapharma AG and our medicines are used in the acute disease areas of bleed management and transfusion medicine as well as the chronic disease areas of congenital bleeding disorders, immunodeficiencies and immunomodulation. In addition, we are expanding supply of our plasma proteins into the industrial business sector.


In the UK and Ireland we supply licensed medicines to NHS hospitals and the private sector. Adherence to NHS contract terms and conditions is important. Octapharma work with a third-party distribution partner and therefore operate as a virtual wholesaler. Managing partners is critical and effective working relationships need to be maintained and evolved.


In addition, Octapharma Limited supply plasma proteins to a growing industrial business sector. This is a different model to the NHS and private sector medicines supply chain and requires collaboration with corporate teams along with an additional customer base.


All products are manufactured in Europe and require full import paperwork and batch release which is completed by the operations team.


The Role


Based in the Octapharma office in central Manchester, the Customer Service and Supply Chain Administrator will support the operations team in processing orders and ensuring efficient supply chain operations. This position is crucial for maintaining smooth and accurate order fulfilment, enhancing customer satisfaction, and supporting the overall supply chain process. The role involves a variety of tasks, including order processing, customer communication, documentation management, returns handling, and assisting in supply chain activities.


The supply chain and customer service functions are at the heart of the business. Octapharma places great emphasis on achieving and maintaining good distribution practice (GDP) ensuring patients and clinicians have full access to medicines via a robust and accurate supply chain.


The role is five days a week, Monday to Friday, operational hours are 8.30am till 5.00pm. Octapharma operate some flexibility around working hours, however there is a requirement for this role to work on the customer service team rota to ensure operational hours are always covered.


Duties and Responsibilities


Order Processing:

·      Accurately enter and verify customer orders (trade and industrial use) in the system.

·      Ensure timely and correct order fulfilment.

Customer Communication:

·      Handle customer enquiries and complaints professionally.

·      Provide timely updates to customers regarding their orders.

·      Resolve issues to enhance customer satisfaction and maintain positive relationships.

Documentation:

·      Generate and manage documentation such as invoices.

·      Ensure all documentation is accurate and up-to-date.

·      Maintain organised records for easy retrieval and reference.

Returns Management:

·      Process returns and exchanges efficiently.

·      Update inventory records to reflect returned items.

Support Supply Chain Activities:

·      Assist in various supply chain activities to ensure the safe and timely arrival of products.

·      Monitor inventory levels and assist in inventory management.

·      Ensure compliance with company policies and relevant regulations.


Ideal Candidate


The role would suit anyone who has experience in Customer services and wants to develop their career within this

area and learn about supply chain. Additional requirements:

·      Educated to A ‘level standard or equivalent

·      Good customer service skills

·      Attention to detail

·      Excellent communication skills

·      IT systems (SAP, Excel, EQMS)


How we recruit


Octapharma is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting, and

compensating based on merit, experience, and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.


How to apply


Please send a copy of your CV, with a cover lettering explaining why you are interested in the role to claire.dando@octapharma.com

  • Customer Service Administrator

    4 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Customer Service Administrator (Supply Chain) Central Manchester (Commutable from Stockport, Bolton, Rochdale, Oldham, Bury, Warrington, Altrincham) £28,000 - £35,000 + Annual Bonus + 10% Pension + Life Assurance + Health Insurance + Flexible Hours + 33 Days' Holiday + Training/Qualifications + Progression Are you an administrator with...

  • Customer Service, Supply Chain Administrator

    3 weeks ago

    Manchester, United Kingdom Octapharma Full time

    We are looking for a Customer Service and Supply Chain Administrator to join Octapharma Limited to help support our UK and Ireland operations function. The position will report to the Operations Manager and is based in our central Manchester office. The role provides a competitive salary and an excellent benefits package. Octapharma Limited is a subsidiary...

  • Customer Service and Supply Chain Administrator

    2 months ago

    Manchester, United Kingdom Octapharma Full time

    We are looking for a Customer Service and Supply Chain Administrator to join Octapharma Limited to help support our UK and Ireland operations function. The position will report to the Operations Manager and is based in our central Manchester office. The role provides a competitive salary and an excellent benefits package.Our Company Octapharma Limited is a...

  • Customer Service and Supply Chain Administrator

    3 weeks ago

    Manchester, United Kingdom Octapharma Full time

    We are looking for a Customer Service and Supply Chain Administrator to join Octapharma Limited to help support our UK and Ireland operations function. The position will report to the Operations Manager and is based in our central Manchester office. The role provides a competitive salary and an excellent benefits package. Our Company Octapharma Limited is...

  • Customer Service and Supply Chain Administrator

    3 weeks ago

    Manchester, United Kingdom Octapharma Full time

    Job Description We are looking for a Customer Service and Supply Chain Administrator to join Octapharma Limited to help support our UK and Ireland operations function. The position will report to the Operations Manager and is based in our central Manchester office. The role provides a competitive salary and an excellent benefits package. Our Company ...

  • Supply Chain Customer Service Coordinator

    1 month ago

    Manchester, United Kingdom Octapharma Full time

    Customer Service and Supply Chain AdministratorWe are seeking a highly organized and detail-oriented Customer Service and Supply Chain Administrator to join our team at Octapharma Limited. This role will provide support to our UK and Ireland operations function, ensuring the smooth and accurate processing of orders and supply chain operations.Key...

  • Supply Chain Administrator

    6 months ago

    Manchester, United Kingdom Coop Full time

    **Supply Chain Administrator** £21,255-£23,000 plus great benefits (Work Level 6C) Manchester city centre - hybrid working between home and the office 18-month fixed-term contract We’re looking for administrators to join our supply chain team. At Co-op, we’re proud to do things a different way. We’re owned by 4.5 million members, and we give our...

  • Customer Service and Supply Chain Coordinator

    3 weeks ago

    Manchester, United Kingdom Octapharma Full time

    About the RoleWe are seeking a highly skilled Customer Service and Supply Chain Administrator to join our team at Octapharma Limited. This role will be based in our central Manchester office and will provide a competitive salary and an excellent benefits package.As a Customer Service and Supply Chain Administrator, you will be responsible for processing...

  • Sales & Supply Chain Administrator

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Sales & Supply Chain Administrator Manchester City Centre Highly competitive salary plus market leading benefits My Client, a global healthcare company, now has an excellent opportunity for a Sales & Supply Chain Administrator to join their team in Manchester City Centre. Overview of the position To support the operations team in processing orders and...

  • Customer Service and Supply Chain Coordinator

    4 weeks ago

    Manchester, United Kingdom Octapharma Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Supply Chain Administrator to join our team at Octapharma Limited. This role will be based in our central Manchester office and will report to the Operations Manager.As a key member of our operations team, you will be responsible for processing orders, ensuring efficient supply chain...

  • Supply Chain Administrator

    5 months ago

    Manchester, United Kingdom Quaker Houghton Full time

    Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. The Supply Chain Administrator plays an essential and value-adding role by taking administrative responsibilities from the current FTE and additional key admin duties from the Supply Chain Coordinator to...

  • Customer Service and Supply Chain Coordinator

    4 weeks ago

    Manchester, United Kingdom Octapharma Full time

    Job SummaryWe are seeking a highly skilled Customer Service and Supply Chain Administrator to join our team at Octapharma Limited. As a key member of our operations team, you will be responsible for processing orders, ensuring efficient supply chain operations, and providing exceptional customer service.Key Responsibilities Accurately enter and verify...

  • Customer Service and Supply Chain Coordinator

    2 weeks ago

    Manchester, United Kingdom Cast UK Limited Full time

    Job Title:Customer Service and Supply Chain CoordinatorAbout the Role:This is an exciting opportunity to join our team as a Customer Service and Supply Chain Coordinator. In this role, you will be responsible for supporting the operations team in processing orders and ensuring efficient supply chain operations.Key Responsibilities:Order Processing:...

  • Customer Service and Supply Chain Assistant

    2 months ago

    Manchester, United Kingdom CV-Library Full time

    Customer Service and Supply Chain Assistant Manchester City Centre £28,000 - £32,000 + Benefits Our client is a growing business seeking a Supply Chain Manager to manage the supply chain and customer service functions of the business. This is an exciting time to join an expanding business and offers the opportunity to develop and grow within...

  • Supply Chain Administrator

    6 months ago

    Manchester, United Kingdom Coop Full time

    **Supply Chain Administrator** £23,400 plus great benefits (Work Level 6C) 12 month fixed term contract Manchester, hybrid working, minimum one day a week in the office 5/7 working pattern, working up to 12 weekend days a year on a rota basis (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy) We’re looking for...

  • Supply Chain Administrator

    5 months ago

    Manchester, United Kingdom Jumbo Group Full time

    Do you want to have an excellent experience as an employee in one of the most pioneering toy companies in the market? Are you passionate about games and driven to provide exceptional products and services to customers worldwide? This is the company you are looking for! At Jumbo Group we want people to learn, have fun and be happy thanks to our amazing toys...

  • Customer Service and Supply Chain Operations Coordinator

    2 weeks ago

    Manchester, United Kingdom VPA London Full time

    We are seeking a skilled Customer Service and Supply Chain Assistant to support our Operations Department in Manchester. This role will involve order processing, documentation management, returns management, supply chain support, inventory monitoring, and compliance with company policies and regulatory guidelines.As a Customer Service and Supply Chain...

  • Customer Service Administrator

    5 months ago

    Manchester, United Kingdom DHL Full time

    Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...

  • Clinical Supply Chain Coordinator

    5 months ago

    Manchester, United Kingdom Health and Care Management Ltd Full time

    **About the Role**: Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent **Salary**: £24,000 This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not...

  • Supply Chain and Customer Service Assistant

    3 weeks ago

    manchester, United Kingdom VPA London Full time

    Our client in the Pharmaceutical Manufacturing sector is looking to hire a Customer Service and Supply Chain Assistant to support their Operations Department in Manchester. Key Responsibilities: Order Processing: Accurately input and verify customer orders in the system, ensuring timely and precise order fulfillment. Documentation Management: Generate and...