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Spa Coordinator

3 months ago

Greater London, United Kingdom The Savoy Full time

Job title: Beauty & Fitness Assistant (Casual Contract)

Department: Beauty & Fitness

Inspired & supported by: Head Therapist

Salary: £13,61 per hour

Your purpose will be: To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively

You will be accountable for:

  • To ensure the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards
  • To assist the Senior Therapist in maintaining the highest standards of professionalism in all aspects of operations
  • To ensure all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required


Your key responsibilities & contribution will be:

  • Day to day running of all fitness related activities
  • Cleanliness and maintenance of all gymnasium equipment and presentation of fitness staff
  • Ongoing training and self-development
  • Fitness / therapy bookings
  • Health & Safety
  • Complaints
  • Fun & Humour
  • Miscellaneous
  • Provide relevant information
  • Operate switchboard
  • Answer queries
  • Control float
  • Complete administration query forms
  • Receipt income

What you will need to do this role:

  • Passion for customer service and providing outstanding treatments to all guests
  • Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent)
  • Previous experience in a luxury environment or day spa
  • Trained in body treatments, facials, manicure and pedicure
  • Outstanding communication skills, both written and spoken
  • Enthusiastic and positive personality
  • Excellent attention to detail
  • Highly organised and able to work independently
  • Flexibility to work shifts and weekends


Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


What’s in it for you?

  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme