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Customer Care Executive

1 month ago

Gloucester, United Kingdom Marvel FMCG - Certified B Corporation® Full time

Are you looking to start your career and love working with people? Then please do read on...


Why this job?


The Customer Care Executive role is a crucial role within Marvel FMCG, it requires you to be highly organised, have attention to detail and be personable. You will report into Grace who heads up our customer team, this team is the engine room of Marvel. You will be supporting our consultants and enabling us to give the best possible service.


Marvel FMCG is a recruitment agency with a difference, they are the B-Corp certified FMCG recruitment company that is passionate about being a force for good in the industry and having a positive impact on society. We put people and the environment ahead of profit and are committed to giving back to the Marvel Foundation.


In our first 3 years we have been true to our word:


· We have donated £120,000 to our chosen charity partners through our 1% model

· Become B Corp certified

· Started our own Foundation – The Marvel Foundation

· Launched a ‘No CV’ process that supports inclusive hiring

· Placed lots of great humans some of the coolest Food & Drinks brands in the UK


What’s in it for you?


You will be integral to our growth and joining a recruitment business that is driving change. As an inclusive business we want you to bring fresh and innovative ideas to the table, if you have an idea to better Marvel FMCG then we would love to talk about it We pride ourselves on being progressive and our people will absolutely lead this business.


Where is this heading?


We are at the beginning of our journey, we are already recruiting for some of the biggest brands in FMCG but people are key the growth of our business. If you are looking for a career and an opportunity to be on our journey then this could be the opportunity for you.


Who are you?


We are looking for a hard-working and highly motivated individual who is passionate about our mission to ‘always give back’ and be a force for good. Who enjoys working at a fast pace, able to prioritise effectively and working in a busy and dynamic role that entails you constantly keep your finger on the pulse.


You will be the key contact for clients and candidates ensuring that we are providing a truly exceptional customer experience through fantastic communication and quality of service. Building relationships with lots of different people, happy talking on the phone as much as you are writing professional emails.


Practicalities of the job


This is a permanent role with hybrid working (2-3 days in the office) We are also trialling a 4 day week on 100% pay, this will run until August and will be assessed once completed to decide on if we make this permanent.


This is a role that will be a mixture of home-based and in our office in Waterwells, Gloucester.


We also provide strong benefits including Private Healthcare, Optical and Dental.


If you would like to know more then please get in touch with Grace Smart for an initial conversation grace@marvelfmcg.co.uk


Marvel FMCG values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.


Feedback is extremely important, not only is it common courtesy we know it can help improve mental health, provide clarity and help you improve. Marvel FMCG will aim to respond to all applications within 2 working days.


Responding makes us human.

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