Service Charge Officer

3 weeks ago


Bracknell, United Kingdom James Andrews Recruitment Solutions Ltd Full time

Our client based in Hampshire, are looking for a Service Charge Specialist on a Fixed Term Contract for 18 months to start as soon as possible


The role is a full-time hybrid position, 2 days onsite with Tuesday and Wednesday as core days. The salary on offer is c. £34,000k (negotiable)


Our client is looking for skilled individuals with experience managing and administering the service charge process of rental, ownership and leasehold customers.


Duties will include (but are not limited to):

  • Managing and administering the accurate calculation, setting and issue of all service charges - rental, shared ownership and leasehold/freehold properties over both calendar and financial years
  • Apportioning costs correctly to individual customers in accordance with lease and tenancy agreements
  • Review, monitor and control actual spend against budget
  • Reconcile charges back to property records, ensuring that all data sent externally matches internal records
  • Review new development service charges, reporting and analysis back to the relevant team
  • Creating and maintaining property records within the property database, being the first point of contact for any queries regarding their upkeep
  • Offering frontline response to residents in matters relating to rent enquiries and service charges, including attending residents’ meetings where required
  • Maintaining information relating to sinking fund accounts including posting entries and reconciling bank accounts
  • Monitoring utility costs, recording the usage and complete trend analysis to ensure accurate service charging is maintained


Experience, skills and expertise required:

  • Knowledge of Service Charge Legislation, including Landlords and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, Service Charge (Consultation Requirements) (England) Regulations 2003)
  • Experience of leases and tenancy agreements, and their varying terms
  • Effective communication, numerical and analytical skills with an ability to interpret data


Rewards and Benefits:

  • 28 days holiday + bank holiday
  • DC Contribution - up to 10%
  • Hybrid working
  • Employee discount scheme
  • Life assurance


Working hours:

  • 37 hours per week
  • Monday – Friday


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews *Terms and conditions apply, contact us for details.


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