Screening Manager
4 days ago
We are seeking a Screening Manager to support the continued success of Reed Screening. This role involves managing inbound telephony teams to ensure all calls are handled professionally and comply with legislative, regulatory, and contractual requirements. The Screening Manager will also focus on developing the revenue potential of Reed Screening.
Day-to-day of the role:
Leadership:
- Lead, develop, and manage dedicated telephony teams to support Screening Operations effectively.
- Develop and maintain key performance indicators to monitor team performance.
- Collaborate with Operations & Risk Managers to ensure compliance and drive excellent customer service.
- Regularly liaise with internal and external stakeholders to discuss the effectiveness of the function and any required procedural changes.
- Stay updated on compliance requirements and external issues impacting compliance standards.
Process Management:
- Monitor all systems and review working methods to enhance efficiency.
- Ensure the team meets contractual obligations while driving excellent customer service.
- Attend internal/external audits and act swiftly on feedback to maintain high standards.
- Communicate feedback and remedial actions clearly and ensure all internal and external processes are consistently followed.
Communication:
- Maintain strong relationships with internal and external stakeholders, clients, and senior management.
- Effective communicator and negotiator, able to collaborate with colleagues at all levels.
- Use sound judgement for issue escalation when necessary.
Required Skills & Qualifications:
- Experience in call centre management preferred but not essential.
- Proven experience in team performance management including coaching, development plans, and setting KPI metrics.
- Strong customer service background.
- Knowledge of relevant regulators and the recruitment industry’s regulatory environment.
- For internal candidates: Involvement in Advance Level 2, Buddy Scheme, Working Group, or as a Screening & Compliance Champion is advantageous.
To apply for the Screening Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.
Proud winners of:
- #1 Recruitment Agency - Glassdoor Best Places To Work 2020
- The JobCrowd Top Companies for Graduates to Work For 2021
- The JobCrowd Top Companies for Apprentices to Work For 2021
Our values, your values; our future, your future
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.
-
Screening Manager
3 days ago
Manchester, United Kingdom Reed Screening Full timeWe are seeking a Screening Manager to support the continued success of Reed Screening.This role involves managing inbound telephony teams to ensure all calls are handled professionally and comply with legislative, regulatory, and contractual requirements.The Screening Manager will also focus on developing the revenue potential of Reed Screening.Day-to-day of...
-
Screening Manager
4 days ago
Manchester, United Kingdom Reed Screening Full timeWe are seeking a Screening Manager to support the continued success of Reed Screening. This role involves managing inbound telephony teams to ensure all calls are handled professionally and comply with legislative, regulatory, and contractual requirements. The Screening Manager will also focus on developing the revenue potential of Reed Screening.Day-to-day...
-
Screening Manager
4 days ago
Manchester, United Kingdom Reed Screening Full timeWe are seeking a Screening Manager to support the continued success of Reed Screening. This role involves managing inbound telephony teams to ensure all calls are handled professionally and comply with legislative, regulatory, and contractual requirements. The Screening Manager will also focus on developing the revenue potential of Reed Screening.Day-to-day...
-
Screening Expert
2 weeks ago
London Area, United Kingdom ThetaRay Full timeAbout ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting- edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...
-
Screening Expert
2 weeks ago
London Area, United Kingdom ThetaRay Full timeAbout ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting- edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...
-
Screening Operations Manager
4 weeks ago
Manchester, United Kingdom 02 Reed Specialist Recruitment Ltd Full timeJob Overview: Screening Operations ManagerJob Type: Permanent, full-time 37.5 hours per weekLocation: Manchester, with hybrid working between home and officeSalary: Up to £37,500 per annum, including a £8,000 bonus potentialAbout This RoleThis exciting opportunity is ideal for a motivated and hardworking individual with experience in management. As a...
-
Cervical Screening Service Manager
1 week ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeImprove Patient Outcomes as a Cervical Screening Service ManagerJoin our dedicated team at Manchester University NHS Foundation TrustWe're seeking an experienced Biomedical Scientist to take on a key leadership role within our Cervical Screening service.The successful candidate will be responsible for leading a team of Cytology Screeners, BMS and support...
-
Lead Screening Nurse
9 hours ago
Manchester, United Kingdom Compass Recruitment Solutions Full timeCompass Life Sciences are partnering with a leading full service CRO who specialise in infectious and respiratory diseases. Due to increasing portfolio of studies and an ever-increasing need for development in this sector space, our client is looking togrow their team. As such they are looking to appoint a new Lead Screening...
-
Cervical Screening Service Manager
2 weeks ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeManchester University NHS Foundation Trust is a leading healthcare provider in the North West, hosting the North West Cervical Screening service. We are seeking a highly skilled and experienced professional to join our busy service as a Cervical Screening Service Manager.The post holder will be responsible for the day-to-day management of the cervical...
-
Specialist Screening Practitioner
7 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeBowel Cancer is the fourth most common cause of cancer in the UK. Bowel cancer is treatable and curable especially if diagnosed early. Bowel cancer screening can save lives and aims to detect bowel cancer at an early stage when treatment has the best chance of working. Are you looking for a career opportunity in a rewarding skilled Specialist Screening...
-
Cancer Screening Practitioner
7 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeAn exciting opportunity is available for a Cancer screening practitioner to join the Manchester Centre for Genomic Medicine, specifically to specifically to support patients with hereditary Paraganglioma & Li Fraumeni The post holder will be expected to provide clinical expertise and knowledge, demonstrating a sound understanding of the issues related to...
-
Compliance Officer
2 weeks ago
Manchester, United Kingdom BNY Mellon Full timeJoin Our TeamWe are seeking a dedicated professional to join our team as Vice President, Sanctions Screening Operations – Training. This role offers a unique opportunity to drive change and make a meaningful impact in the field of sanctions screening.The ideal candidate will have 8+ years of relevant experience, preferably in related roles, with...
-
Compliance Leader, Sanctions Screening
2 weeks ago
Manchester, United Kingdom BNY Full timeLead Sanctions Screening Operations: As a Vice President, Sanctions Screening Operations, you will be responsible for leading a team of professionals who are dedicated to enhancing sanctions screening capabilities. This involves developing and implementing training programs, identifying areas for improvement, and working closely with cross-functional teams...
-
Head of Sanctions Screening Operations
2 weeks ago
Manchester, United Kingdom BNY Full timeJob Overview: As a Vice President, Sanctions Screening Operations, you will lead the development and implementation of training programs to enhance sanctions screening capabilities. This role requires strong leadership skills, expertise in sanctions screening processes, and a deep understanding of compliance and regulatory guidelines.The ideal candidate will...
-
Sanctions Screening Analyst
4 months ago
Manchester, United Kingdom BNY Full timeJob Description Sanctions Screening AnalystAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...
-
Screening Hub Navigator
6 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Band 3 Navigators to join the Lung cancer Screening Hub Ideally you will be flexible with good communication skills, and able to navigate different computer systems. 1 position available 37.5 hrs Be responsible for the analysis and adjustment of complex patient pathways and able to support and advise both internal...
-
Technical Designer
6 months ago
Manchester, United Kingdom Hunter Mason Full time**Technical Designer - Signs & Digital Screens** **Salary**: **£30,000 - £40,000** **Location**: **Manchester** Company **Hunter Mason Consulting Ltd** Hunter Mason's client is looking for an experienced technical designer, who ideally has experience in metal signage as well as digital screens and the structural steel framework that goes with it. This...
-
Senior Screening Navigator
7 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeAn exciting opportunity has arisen for an enthusiastic, motivated individual to join the Target Lung Health Check team as a senior Screening Navigator. The role will involve tracking of patients along their pathways. 1 x position 37.5 hrs The post holder will be responsible for the co-ordination of the patient pathway through the MFT lung cancer service....
-
Sanctions Screening Senior Analyst
7 months ago
Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full timeAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly % of the world’s investible assets. Every day around the globe, our ,+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
-
Screening Team Leader
22 hours ago
Manchester, United Kingdom Reed Full timeFantastic opportunity for a people and service focused Team Leader to join REED in our Screening and Compliance Business. **Salary: £21,500 per annum** - Experience of working in an office environment and working on Office Word, Excel, PowerPoint - Proactive approach to work - Excellent communication skills - Experience of team leading, management,...