1st Line Service Desk Analyst

1 week ago

Reigate, United Kingdom Opus Technology Full time

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.


Be a key player in our Technical Services team


The 1st Line Service Desk Analyst role will assist the company in supporting our customers, as well as providing internal IT support within Opus, gaining exposure to a wide variety of different technologies.


Additionally, you will be responsible for:


1st / 2nd Line IT support

1st / 2nd Line Network and Telecoms support

Working with 3rd party connectivity suppliers to fix problems with our customers’ voice and data networks, telephone lines

Building and configuring laptops for our IT managed services clients

Maintaining accurate ticketing records, categories, and knowledgebase within CRM system

Maintaining an up-to-date knowledge of the IT industry and provide new ideas to help expand the technical services portfolio


Salary £28-£30k DOE

25 Days Holiday + 8 Bank Holidays

Hybrid working for a good work/life balance with 3 days in our Reigate office

To cover hours between 07:30 and 19:00. Either on an early 07:30-16:00 or late 10:30-19:00 shift


Other organisations may call this role First Line Technical Support Engineer or Service Desk Engineer


The talents we are excited to see


You will have the following experience/skills:


  • At least 2 years previous MSP Service Desk experience
  • Fundamental Microsoft basic admin, Telecom VOIP and SIP understanding
  • Familiarity with general Customer Service handling relationships & CRM systems
  • Any Provisioning / support of Gamma, Virtual1, Expo-E, broadband ADSL/VDSL and high speed Leased Lines would be an advantage
  • At least 5 GCSE’s to include passes in both Maths and English
  • Passion to develop and learn industry best practice, such as ITIL service strategy
  • COMP TIA certification is desirable


Your exclusive benefits


A comprehensive Private Healthcare and Cash Plan

Entry to the £3,000 quarterly Dreamball draw

Regular fully funded companywide events

Complimentary daily breakfasts in the office

Monthly ‘outstanding performer’ accolades

Pension and life insurance

Personalised training and development pathways

Enriching paid volunteering days

A rewarding Refer a friend scheme (£1,000)

The flexibility to adjust your holiday allowance


Where your values align with ours


Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning


Meet Opus


Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.


In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.


By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.


If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

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