Service Desk Analyst

1 week ago

Reigate, United Kingdom Opus Technology Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Technical Services team

The 1st Line Service Desk Analyst role will assist the company in supporting our customers, as well as providing internal IT support within Opus, gaining exposure to a wide variety of different technologies.

1st / 2nd Line IT support
1st / 2nd Line Network and Telecoms support
Working with 3rd party connectivity suppliers to fix problems with our customers’ voice and data networks, telephone lines
Building and configuring laptops for our IT managed services clients
Maintaining accurate ticketing records, categories, and knowledgebase within CRM system
Maintaining an up-to-date knowledge of the IT industry and provide new ideas to help expand the technical services portfolio

25 Days Holiday + 8 Bank Holidays
Hybrid working for a good work/life balance with 3 days in our Reigate office
Either on an early 07:30-16:00 or late 10:30-19:00 shift

Other organisations may call this role First Line Technical Support Engineer or Service Desk Engineer

The talents we are excited to see

At least 2 years previous MSP Service Desk experience
Fundamental Microsoft basic admin, Telecom VOIP and SIP understanding
Familiarity with general Customer Service handling relationships & CRM systems
Any Provisioning / support of Gamma, Virtual1, Expo-E, broadband ADSL/VDSL and high speed Leased Lines would be an advantage
At least 5 GCSE’s to include passes in both Maths and English
Passion to develop and learn industry best practice, such as ITIL service strategy
A comprehensive Private Healthcare and Cash Plan
Complimentary daily breakfasts in the office
Pension and life insurance
Personalised training and development pathways
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

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