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Customer Service Support

3 months ago

Chester, United Kingdom CK Group- Science, Clinical and Technical Full time
CK Group are recruiting for a Customer Service Support - Dutch speaking, to join a global pharmaceutical company, based in Chester on a contract basis for 9 months.
This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.
Salary:
£15.00 per hour
Customer Service Support Role:
Receive orders and enter them in SAP system after performing validations on order.
Inform customers in case of quality issues related to product, recalls, or put on hold situations.
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
Monitor all open orders until completion and address exceptions.
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.
Your Background:
Be fluent in English and Dutch. French would be a distinct advantage.
Previous working experience in a customer service role dealing with emails and calls. 
Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.
Location:
This role is based at our clients site in Chester.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.
Please note: 
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check