Customer Service Support
4 months ago
This is a multilingual role.Applicants must speak English and Dutch fluently. French as a thirdlanguage would be an advantage.
Salary:
15.00 perhour
Customer ServiceSupport Role:
- Receiveorders and enter them in SAP system after performing validations onorder.
- Inform customers in case of qualityissues related to product, recalls, or put on holdsituations.
- Handle backorders and returns forcustomers: entering into system, obtaining approvals wherenecessary, informing customer of decisions, and clearinglogs.
- Monitor all open orders until completionand address exceptions.
- Receive and answercustomer contacts through phone, e-mail and fax and record in calltracking tool.
YourBackground:
- Be fluentin English and Dutch. French would be a distinctadvantage.
- Previous working experience in acustomer service role dealing with emails andcalls.
Company:
Ourclient is the global leader in enabling pharma, biotech, andconsumer health partners to optimize product development, launch,and full life-cycle supply for patients around the world. They havethe goal of putting patients first and to help people around theworld live better and healthierlives.
Location:
Thisrole is based at our clients site inChester.
Apply:
It isessential that applicants hold entitlement to work in the UK.Please quote job reference 106108 in allcorrespondence.
Pleasenote:
This role may be subjectto a satisfactory basic Disclosure and Barring Service (DBS)check.
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