Customer Service Support

4 months ago


Chester, United Kingdom CK Group Full time
CK Group are recruiting for a Customer Service Support- Dutch speaking, to join a global pharmaceutical company, based inChester on a contract basis for 9months.

This is a multilingual role.Applicants must speak English and Dutch fluently. French as a thirdlanguage would be an advantage.

Salary:

15.00 perhour

Customer ServiceSupport Role:
  • Receiveorders and enter them in SAP system after performing validations onorder.
  • Inform customers in case of qualityissues related to product, recalls, or put on holdsituations.
  • Handle backorders and returns forcustomers: entering into system, obtaining approvals wherenecessary, informing customer of decisions, and clearinglogs.
  • Monitor all open orders until completionand address exceptions.
  • Receive and answercustomer contacts through phone, e-mail and fax and record in calltracking tool.

YourBackground:
  • Be fluentin English and Dutch. French would be a distinctadvantage.
  • Previous working experience in acustomer service role dealing with emails andcalls.

Company:

Ourclient is the global leader in enabling pharma, biotech, andconsumer health partners to optimize product development, launch,and full life-cycle supply for patients around the world. They havethe goal of putting patients first and to help people around theworld live better and healthierlives.

Location:

Thisrole is based at our clients site inChester.

Apply:

It isessential that applicants hold entitlement to work in the UK.Please quote job reference 106108 in allcorrespondence.

Pleasenote:

This role may be subjectto a satisfactory basic Disclosure and Barring Service (DBS)check.

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