Customer Experience Representative

3 weeks ago


Oxfordshire, United Kingdom Trinity Fire & Security Systems Full time

What youll be doing

At Trinity Fire & Security we are looking to recruit Customer Experience Representatives to join our team to provide an exceptional customer experience to our National Contract clients. Youll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. Youll need to work closely with our scheduling team to ensure work is completed in line with our clients expectations through a variety of channels including over the phone and by email.


Your key responsibilities will include:

Customer Interaction: Providing professional proactive and timely service to our customers however were communicating with them

Collaboration: Working closely with the wider team to ensure the safety and security of our customers

Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible

Who you are At Trinity Fire & Security we believe that your personality and passion are just as important as your skills. Were eager to have someone join the team who is:

Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience

Eager to Learn: A positive attitude and a willingness to grow are key Well support you every step of the way.

Organised and Proactive: You can prioritise tasks effectively and thrive in a fastpaced environment.

If you have a cando spirit solution focussed approach this is a fantastic opportunity for you to join our team.

Our ideal candidate with have experience in an officebased customer service environment who is skilled at handling customer queries both in writing and over the telephone.


What well give you

Competitive salary which will vary based on skills and experience

23 days holiday plus bank holidays

Company pension scheme

Life assurance

Employee Welfare assistance programme



  • Kidlington, Oxfordshire, United Kingdom Ocado Logistics Full time £13

    OverviewOcado Logistics is a leading provider of logistics services, dedicated to delivering exceptional customer experiences. We are seeking a Customer Service Representative to join our team as a Delivery Driver.Salary and BenefitsThe hourly pay rate is £12.84 for Monday to Saturday (Basic Rate), with an Evening Premium of £1.12 and a Sunday Day Premium...


  • Banbury, Oxfordshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Agricultural Sales Representative required. Our client is an agriculture equipment supplier with over 50 years of experience in the industry. They are now looking for Agricultural and Ground Care Sales Representative in the Banbury area due to the growth of the business. Successful candidates will increase sales within an assigned geographical area,...


  • Oxfordshire, United Kingdom IQVIA Full time

    **Medical Sales Representative** Making a positive impact on human health takes insight, curiosity, and intellectual courage. IQVIA is recruiting in Buckinghamshire for a highly motivated and experienced Primary Care Medical Sales Representative. You’ll be working across your territory to raise product awareness, build relationships with key customers...


  • Oxfordshire, United Kingdom HSS ProService Marketplace Full time

    Field Sales RepresentativeWe are recruiting for an experienced Field Sales Representative to join our growing business. You will be the face of the HSS ProService and the front line of our customer interaction, ensuring their every need is catered for and every request fulfilled.HSS ProService is shaking up the building services industry, with a...


  • Oxfordshire, United Kingdom Planet Recruitment Full time

    We are Planet Recruitment, a leading recruitment agency in the UK education sector.About This RoleAs a Senior Business Development Representative, you will drive new business and manage customer accounts to help us achieve our growth targets. This is an exciting opportunity for a recent graduate with a degree in business, marketing, IT, or a related field to...


  • Kidlington, Oxfordshire, United Kingdom Group 1 Automotive Full time

    Company OverviewGroup 1 Automotive is a leading partner in the UK for premium brands, offering an exceptional customer experience.We have over 7,000 colleagues across 113 dealerships, representing 21 brands.The company's mission is to create outstanding and trusted experiences for customers, partners, and employees.Salary£45 per hour, Full Time, 45...


  • Banbury, Oxfordshire, United Kingdom Bennett and Game Recruitment LTD Full time €35,000

    Agricultural Sales Representative required. Our client is an agriculture equipment supplier with over 50 years of experience in the industry. They are now looking for Agricultural and Ground Care Sales Representative in the Banbury area due to the growth of the business. Successful candidates will increase sales within an assigned geographical area,...


  • Banbury, Oxfordshire, United Kingdom Bennett and Game Recruitment LTD Full time €35,000

    Agricultural Sales Representative required. Our client is an agriculture equipment supplier with over 50 years of experience in the industry. They are now looking for Agricultural and Ground Care Sales Representative in the Banbury area due to the growth of the business. Successful candidates will increase sales within an assigned geographical area,...


  • Oxfordshire, United Kingdom Glen Callum Associates Full time

    Job Ref: 3688RC **Location**: Field Based Covering - Oxford, Southall, Uxbridge, Slough, Reading, Basingstoke, Maidenhead Location Category: South East South London Home Counties Job Category: Automotive and Industrial Jobs Engineering / Manufacturing jobs Sales Jobs **Salary**: £26000 - £29000 + Car **Field Sales Representative / Technical Sales...


  • Faringdon, Oxfordshire, United Kingdom Talent.AI Limited Full time €22,500

    Are you ready to embark on an exciting journey and kickstart your career in sales? Do you have a passion for building relationships and delivering exceptional service? Are you eager to learn from some of the industry's best? Our client is currently looking for a Trainee Sales Representative to join their busy team in Shellingford! As a Trainee Sales...


  • Oxfordshire, UK, South East England, United Kingdom HSS ProService Marketplace Full time

    Field Sales RepresentativeWe are recruiting for an experienced Field Sales Representative to join our growing business. You will be the face of the HSS ProService and the front line of our customer interaction, ensuring their every need is catered for and every request fulfilled.HSS ProService is shaking up the building services industry, with a...


  • Oxfordshire, United Kingdom ProPivotal Staffing Full time

    Customer Service Associate (Bi-Lingual English/German) Why work for us: Competitive pay of £13-15/hr plus annual bonus, and equity Remote-friendly with on-site options and flexible scheduling Annual travel discounts and funds for wellness or personal use Comprehensive health coverage and competitive premiums What You’ll Do: Address customer...


  • Oxfordshire, United Kingdom ProPivotal Staffing Full time

    Customer Service Associate (Bi-Lingual English/German)Why work for us:Competitive pay of £13-15/hr plus annual bonus, and equityRemote-friendly with on-site options and flexible schedulingAnnual travel discounts and funds for wellness or personal useComprehensive health coverage and competitive premiumsWhat You’ll Do:Address customer inquiries through...


  • Oxfordshire, United Kingdom ProPivotal Staffing Full time

    Customer Service Associate (Bi-Lingual English/German)Why work for us:Competitive pay of £13-15/hr plus annual bonus, and equityRemote-friendly with on-site options and flexible schedulingAnnual travel discounts and funds for wellness or personal useComprehensive health coverage and competitive premiumsWhat You’ll Do:Address customer inquiries through...


  • Oxfordshire, United Kingdom ProPivotal Staffing Full time

    Customer Service Associate (Bi-Lingual English/German)Why work for us:Competitive pay of £13-15/hr plus annual bonus, and equityRemote-friendly with on-site options and flexible schedulingAnnual travel discounts and funds for wellness or personal useComprehensive health coverage and competitive premiumsWhat You’ll Do:Address customer inquiries through...


  • Oxfordshire, United Kingdom Oxford Nanopore Technologies Full time

    We are looking for a confident and approachable Customer Services Associate. This role will suit someone who enjoys talking to customers on the phone and who likes to exceed customer expectations. The Details... Responsibilities include: - Answering customers questions on business processes and products - Scheduling and amending of orders on internal...


  • Oxfordshire, United Kingdom The Myers-Briggs Company Full time

    Role Purpose To deal with incoming European CS customer queries on telephone, email and live chat, both direct from the customer and from second party sources. Answer these queries or delegate interdepartmentally to ensure that all queries are responded to within 24 hours.Provide courteous, prompt and reliable customer support service whilst problem solving...


  • Oxfordshire, United Kingdom The Myers-Briggs Company Full time

    Role Purpose To deal with incoming European CS customer queries on telephone, email and live chat, both direct from the customer and from second party sources. Answer these queries or delegate interdepartmentally to ensure that all queries are responded to within 24 hours.Provide courteous, prompt and reliable customer support service whilst problem solving...


  • Oxfordshire, United Kingdom The Myers-Briggs Company Full time

    Job Description Role Purpose To deal with incoming European CS customer queries on telephone, email and live chat, both direct from the customer and from second party sources. Answer these queries or delegate interdepartmentally to ensure that all queries are responded to within 24 hours. Provide courteous, prompt and reliable customer support service...


  • Oxfordshire, United Kingdom Modis Full time

    **Customer Support** **Customer Support Coordinator** **Salary**: - £23,000 - £25,000 dependant on experience **Location -** Oxfordshire (hybrid working - 2 days a week in the office ideally) **Job Type -** Full Time, Permanent **Role** My client, a world leader in its market of high-performance software and hardware products has an exciting...