Customer Support Coordinator
3 days ago
**Customer Support**
**Customer Support Coordinator**
**Salary**:
- £23,000 - £25,000 dependant on experience
**Location -** Oxfordshire (hybrid working - 2 days a week in the office ideally)
**Job Type -** Full Time, Permanent
**Role**
My client, a world leader in its market of high-performance software and hardware products has an exciting opportunity for a Customer Support Co-ordinator to join their team. The principal role is focused on ensuring the continuation of their high-qualityservice delivery. Working closely with the Support team scheduling any support resources or tasks. This includes time on Support, demos, conferences, installation & testing.
This role will give you the ability to work across a variety of tasks, both desk-based and physical activities related to the management of spaces and equipment in a busy environment that requires you to be organised, prioritising tasks, work quickly.
Most importantly, you will have a passion for working within their team, technology, distributors and customers directly.
**Key Responsibilities**
- Liaising directly with customers to gather information for technical staff
- Ensure all engineer time is arranged, delivered?and followed up with up-to-date information is available at all times for technical staff, management and finance team.
- Respond to within SLA to customer support cases and distribute the tasks fairly to appropriate technical or administrative staff.
- Data entry into CRM system of all sold hardware, software and contracts
- Being the main point of contact within our website online chat system for all support requests
- Responding to calls and cases where appropriate, or passing to the relevant support or sales engineer
**Key Skills and Experience required**:
- Ability to communicate effectively internally and directly to customers
- Minimum of 2 years' experience in a comparative role
- Excellent attention to detail and proficient in data entry
- Fluency in written and spoken English
- Self-motivated and resourceful in finding solutions by working with others
- Ability to prioritise tasks and work independently
- Experience of scheduling tasks for a team of technical staff
- Experience of working with Salesforce or other Customer Relationship Management (CRM)databases
- Customer service or support experience
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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