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Supported Housing Officer
4 months ago
Supported Housing Officer (Bexley Borough)
Vacancy: Supported Housing Officer
Vacancy Type: Permanent Part Time
Hours of work: 21 hours per week (3 days per week)
Salary: £20,942 per annum (£34,904 per annum pro rata)
Location: Bexley Borough, London
Closing date for completed applications: 4th June 2024 at 11:59pm
Role Profile - Supported Housing Officer.pdf
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
An exciting job opportunity has become available for the right candidate to join us as a Supported Housing Officer within our Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over.
We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. Our customers are always at the heart of our service.
Join our team and find your greatness by helping us to deliver excellent services to the local community and working with our customers to enable them to maintain their independence and live well.
You will be working across five to six sheltered schemes in the Bexley Borough providing frontline housing management for our vulnerable customers including adults with learning disabilities, mental health support needs and older people.
You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies.
You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.
To be successful in the role you will have:
- Housing Management experience working with vulnerable people
- Working knowledge of Health and safety requirements in relation to property management
- Excellent communication and customer service skills
- Report writing skills with proven experience of working with complex IT and housing systems
- The ability to solve problems independently and creatively
Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers.
The post holder is required to hold a full driving licence and have access to a vehicle which is insured for Business Use.
We welcome applications from candidates with demonstrable skills and experience for the position and who share our values of:
People - We care about the happiness and wellbeing of our customers and employees
Passion - We approach everything with energy, determination and enthusiasm
Inclusion - We draw strength from our differences and work collaboratively
Responsibility - We own problems and deliver effective, lasting solutions
Impact - We measure what we do by the difference we make
Why work for L&Q Living?
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- 25 days annual leave (increasing to 30 days after 5 years continuous service), pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program
- Access to our spot bonus scheme. If you go out of your way to embed our values, we will reward you
- You will be joining an organisation where 78% of our staff told us it's a great place to work (2022) and 92% of staff told us their manager treats them with respect
- The opportunity to grow your career with us or other departments within our business
Want to be part of this great team and share our values? If so, we want to hear from you. Apply now without delay
For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
