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Customer Success Executive

4 months ago

Harpenden, United Kingdom Red Door Recruitment Full time
A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company Up to £30k salary, 25 days holiday with the potential for additional days and a great company to work for
We are recruiting for a Customer Success Executive with previous client-facing/customer service focused experience.
The ideal candidate will have excellent verbal and written communication skills, a confident and articulate manner, able to build great relationships with clients.
What’s in it for you?
· Salary: £25k-£30k depending on experience
· Hours: Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer
· 25 + 8 Bank Holidays
· Potential for annual bonus based on company performance
· Fantastic progression opportunities
· Flexible and relaxed environment
Key Responsibilities:
· Support with on-boarding new clients
· Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
· Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
· Project management of client surveys and projects
· Internal management and development of client resources
· Maintain up-to-date client information in the CRM system
· Keep clients up to date with new platform features and ensure they are getting the most from the platform
What the employer is looking for:
· At least 1-2 years’ experience working in a client-facing role, either supporting Account Managers or managing customer relationships, B2B
· Degree educated
· Good analytical and project coordination experience desirable
· Confident and articulate manner, with excellent verbal and written communication skills
· Natural relationship builder, able to develop relationships at all levels in a business environment
· Proactive, with desire to get things done and go beyond the immediate task
· Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted