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Hybrid Customer Service Coordinator

4 months ago

Alton, United Kingdom Hampshire Recruitment Service Full time
Customer Service Coordinator - HYBRID
Annual salary £24,500
Permanent role
Monday to Friday, no weekends, no evenings, no bank holidays
37.5 hours per week
Hours - 8.30am to 5.00pm with one hour lunch
Flexible hybrid working – 3 days in office – 2 days’ wfh
Holiday entitlement - 24 days, plus bank holidays
Extra annual leave available
Company performance bonus
Staff parking
Central location in Alton
Pension
Life Cover
Generous maternity package including 6 months full pay
Share save scheme – discounted share options available
Cycle 2 work scheme
Corporate discounts
Eco-Drive Scheme
Health and wellbeing scheme
Gym discounts
Charitable Giving options
Discounts on major high street retail chains
Staff Summer BBQ and Christmas party
Employee gift vouchers
Training and development opportunities
Hampshire Recruitment Group is delighted to recruit for an innovative and high performing business in Alton.
If you enjoy being part of a busy, vibrant, and thriving customer service team, APPLY NOW
The Customer Service department is led by an outstanding management team who provide ongoing training and support to every individual.
You will feel empowered and confident in your new role with their excellent training structure to enable you to be the best you can be
The company have flourished over the years and continue their successful journey.
The office is modern, equipped with ample workspace and dual screens. The staff enjoy a relaxed coffee break out area to unwind with the added benefit of being in a central location, close to the shops and amenities.
One of our friendly team will call you to talk through the role in detail, providing everything you need to know, we also offer CV advice and interview guidance.
The role of a Customer Service Coordinator as detailed below:
To communicate effectively and confidently with customers over the phone and email
To ensure queries are resolved, however complex
Positively investigate and resolve complaints
To ensure an outstanding service is always provided
Provide updates as required
Liaise with 3rd parties, suppliers, and internal departments
Respond to emails
Ensure SLAs are met
Log tickets on the portal
Work with pace to ensure you meet deadlines and consistency
Attributes and skills:
An excellent communicator both verbally and written
Enjoys working in a fast-paced environment
Excellent relationship builder
Professional, friendly, and approachable
Ability to meet deadlines
Team player as well as working independently
Understands the importance of providing excellent customer service
A passion for helping others
Able to take instruction and ask questions if needed
IT literate – MS Word, Excel – Desirable CRM experience
Thank you for your interest in this vacancy