Information Technology Help Desk

2 weeks ago


High Wycombe, United Kingdom Sharp UK Full time

2nd Line Support Analyst


Are you proactive, achievement-focused and looking to develop your career in IT?


Do you have a genuine interest in technology and a passion to help others?


Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst . Hybrid working available


Key Responsibilities


As a Second Line Support Analyst, you will be working with our team to deliver Sharp IT Services to a variety of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:


  • Owning, updating and progressing tickets to help smoothly resolve any issues.
  • Being professional, positive and friendly when communicating with all colleagues and clients.
  • Taking an active role in personal and team development to improve work experience.
  • Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.


Skills and Qualifications


  • A friendly, personable and professional attitude.
  • A minimum of 18 months experience working with IT or providing IT Support.
  • Good knowledge of Microsoft Cloud technologies (365 and Azure).
  • Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
  • A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
  • Good understanding of Antivirus Software and backup issues.


Benefits


  • 26 days of holiday + bank holidays
  • Dental and critical illness cover
  • O2 discounts
  • Study support
  • Discounted gym membership



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