Information Technology Help Desk
2 weeks ago
2nd Line Support Analyst
Are you proactive, achievement-focused and looking to develop your career in IT?
Do you have a genuine interest in technology and a passion to help others?
Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst . Hybrid working available
Key Responsibilities
As a Second Line Support Analyst, you will be working with our team to deliver Sharp IT Services to a variety of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:
- Owning, updating and progressing tickets to help smoothly resolve any issues.
- Being professional, positive and friendly when communicating with all colleagues and clients.
- Taking an active role in personal and team development to improve work experience.
- Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.
Skills and Qualifications
- A friendly, personable and professional attitude.
- A minimum of 18 months experience working with IT or providing IT Support.
- Good knowledge of Microsoft Cloud technologies (365 and Azure).
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
- Good understanding of Antivirus Software and backup issues.
Benefits
- 26 days of holiday + bank holidays
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership
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