IT Service Desk Analyst
6 months ago
A quick look at the role
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
.
Your core responsibilities
Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff.
Our essential requirements
Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines.
Biffa – we’re changing the way people think about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
-
It Service Desk Analyst
1 week ago
High Wycombe, United Kingdom Biffa Waste Services Full timeA quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group.All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues.You will have excellent communication skills, a passion for customer service and be a quick...
-
It Service Desk Analyst
1 week ago
High Wycombe, United Kingdom Biffa Waste Services Limited Full timeA quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group.All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues.You will have excellent communication skills, a passion for customer service and be a quick...
-
IT Service Desk Analyst
2 months ago
High Wycombe, United Kingdom Biffa Waste Services Limited Full timeA quick look at the roleThe Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick...
-
Autism Support
1 week ago
High Wycombe, United Kingdom Supply Desk Full timeSEN Support Staff – (Autism) High Wycombe ASAP Start The School: Supply desk is pleased to be working with a good rated school in the Berkshire area that prides itself on providing a nurturing and inclusive environment for children allowing for them to succeed to the best of their ability no matter what challenges they may face. The school is looking...
-
Education Support Partner
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Supply Desk Full timeAbout the RoleSupply Desk is looking for a motivated and enthusiastic Learning Support Assistant to join our team of professionals. As a Learning Support Assistant, you will have the opportunity to work with students of all ages and abilities, providing support and assistance to help them reach their full potential.Key ResponsibilitiesCatering for all...
-
It Help Desk
7 days ago
High Wycombe, United Kingdom Sharp Uk Full time2nd Line Support Analyst Are you proactive, achievement-focused and looking to develop your career in IT?Do you have a genuine interest in technology and a passion to help others?Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst .Hybrid working available!Key Responsibilities As a Second Line Support...
-
Senior Business Development Educator
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Supply Desk Full timeCompany OverviewSupply Desk is a renowned educational services provider dedicated to connecting talented professionals with dynamic schools across the UK.Salary: £29,344 - £44,919 per annumJob DescriptionWe are seeking a skilled and passionate Business Studies Teacher to join our team at a school in Buckingham. As a Business Teacher, you will play a...
-
Financial Systems
3 weeks ago
High Wycombe, United Kingdom CV-Library Full timeFinancial Systems & Reports Analyst Location: High Wycombe, UK Salary: £60,000 or open to day rate options Immediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team. In this role, you'll play a critical part in supporting our...
-
Financial Systems
2 weeks ago
High Wycombe, United Kingdom Cedar Full timeFinancial Systems & Reports Analyst Location: High Wycombe, UK Salary: £60,000 or open to day rate options Immediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team.In this role, you'll play a critical part in supporting our business by...
-
Financial Systems
2 weeks ago
High Wycombe, United Kingdom Cedar Full timeFinancial Systems & Reports AnalystLocation: High Wycombe, UKSalary: £60,000 or open to day rate optionsImmediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team. In this role, you'll play a critical part in supporting our business by...
-
Financial Systems
2 weeks ago
High Wycombe, United Kingdom Cedar Full timeFinancial Systems & Reports AnalystLocation: High Wycombe, UKSalary: £60,000 or open to day rate optionsImmediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team. In this role, you'll play a critical part in supporting our business by...
-
Financial Systems
2 weeks ago
High Wycombe, United Kingdom Cedar Full timeFinancial Systems & Reports Analyst Location: High Wycombe, UK Salary: £60,000 or open to day rate options Immediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team. In this role, you'll play a critical part in supporting our business by...
-
Financial Systems
2 weeks ago
High Wycombe, United Kingdom Cedar Full timeFinancial Systems & Reports AnalystLocation: High Wycombe, UKSalary: £60,000 or open to day rate optionsImmediately Available Candidate Needed Our client is a global technology organisation seeking a Financial Systems & Reports Analyst to join our Finance and IT leadership team. In this role, you'll play a critical part in supporting our business by...
-
IT Support Specialist
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Full timeJob OverviewWe are seeking an experienced Service Desk Analyst to join our team at Biffa.Key ResponsibilitiesProvide first-line support for IT, telephony, network, and application issues.Log, manage, and resolve incidents within agreed SLAs.Escalate issues to senior colleagues as necessary.Excellent communication and customer service skills required.Ability...
-
Information Technology Help Desk
2 weeks ago
High Wycombe, United Kingdom Sharp UK Full time2nd Line Support Analyst Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst . Hybrid working available! Key Responsibilities As a Second...
-
High Wycombe, Buckinghamshire, United Kingdom Ministry of Defence Full timeInternational Defence Training (IDT) is a dynamic team at the Ministry of Defence, facilitating training agreements with Foreign Military and UK Defence Contractors.We offer an exciting opportunity for a Business Financial Analyst to join our IDT team in RAF AIR Command. As a key member of our finance team, you will be responsible for inputting all offered...
-
Front Desk Support Specialist
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Desborough Surgery Full timeWe are seeking a highly skilled and dedicated Front Desk Support Specialist to join our team at Desborough Surgery in High Wycombe.The successful candidate will work closely with our General Practitioners, Practice Nurses, and Administrative staff to provide exceptional patient care and support the delivery of high-quality services.This is an excellent...
-
Temporary Customer Service Guide
6 months ago
High Wycombe, United Kingdom Frozen Brothers Ltd Full time**The Company** Frozen Brothers is Europe’s No1 frozen drinks provider, supplying frozen drinks for over 45 years. We supply Coca-Cola Frozen, Fanta Frozen, Tango Ice Blast, and Slushy Jack’s to industry leading customers across 14 countries. As we enter our busy summer season, we are currently looking for temporary representatives who are available to...
-
Financial Systems Analyst
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Cedar Recruitment Full timeJob OverviewWe are seeking a Financial Systems Analyst to join our Finance and IT leadership team in High Wycombe, UK. This role will play a critical part in supporting our business by utilising financial and non-financial data to drive business insights and decision-making.Key ResponsibilitiesAct as the lead contact for various systems, including Microsoft...
-
GIS Data Analyst
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Stantec Consulting International Ltd. Full timeJob Title: GIS Data AnalystWe are seeking a skilled GIS Data Analyst to join our team in Newcastle, as part of our 2025 Graduate Programme. This role offers an exciting opportunity to work on high-profile projects and contribute to the development of our geospatial analytical capabilities.About Stantec:Stantec is a leading consulting firm with over 31,000...