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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. As the face and voice of our Technology department, you will be at the forefront of meeting all our colleagues' needs and requirements.
Key Responsibilities- Manage service requests and incidents, ensuring timely resolution and effective communication with customers.
- Provide incident and problem management using service management tools, keeping customers informed of request status.
- Ensure daily/weekly checklists are completed correctly, and any issues are escalated through your line manager.
- Maintain the security of working areas, systems, and data, adhering to industry best practices and regulations such as GDPR and PCI.
- Bonus: Our discretionary annual bonus scheme recognizes the hard work and dedication of our team members.
- Discounts: Enjoy amazing staff discounts on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: Take advantage of opportunities to buy extra holiday, private healthcare, or savings and loans.
- Parking: Enjoy free onsite parking for your convenience.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with various support services, as well as hosting an out-of-hours GP service.
- Electric Car Scheme: Our salary sacrifice electric car scheme is a budget-friendly way to reduce emissions.
- New to enhanced maternity & paternity pay.
- On-site gym: Step into our newly refreshed, free on-site gym, equipped with everything you need to stay fit and energized.
We're Dreams Ltd, the UK's most loved bed retailer. We're passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small. From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
We're owned by the world's largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. With 208 stores nationwide, 6 central warehouses, and 12 delivery centers, we sell 14,000 mattresses, bases, and headboards every single week.
So if you're bonkers about bed, silly for siestas, and keen on your kip, we think Dreams could be the perfect place for you.
