Relocation Consultant

4 weeks ago

Basingstoke, United Kingdom Alchemy Global Talent Solutions Full time
Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.

This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.

Duties of the Relocation Consultant position include;nManagement of full client portfolio from first enquiry to completion of the relocationnBriefing the relocating employee to make them aware of the entire relocation processnOrganising property viewings and visits for assigneesnOffering advice and report recommendations to clients, or appointing third parties where appropriatenActing as a main point of contact for clients and relocating employee, as well as team members and account managersnDelivery of excellent client service across a diverse range of clients and culturesnArrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreementsnSelect and appoint third parties when required (marketing agents, furniture rental etc)nAuthorise employee expenses and third-party supplier invoicesnNegotiate home purchase and sale pricesnEnsure that allocation of relocation caseloads is appropriate and evenly distributed across team membersnMonthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managersnInitiate development opportunitiesnAssisting account managers with checking policies and ensuring changes are carried outnResponsible for service of delivery within budget

Experience and desirable skills required;nExperience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseloadnUnderstanding of relocation, letting procedures, and tenancy agreements preferrednExperience in working in a customer service rolenAbility to manage own workload under pressurenMS Excel, Outlook, and Word proficientnConfident and proactivenPassionate about delivering exemplary client service in line with company guidelines

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