Relocation Consultant

3 weeks ago

Basingstoke, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

Sector: Relocation Services, Destination Services

Job Ref: 17465

Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.

This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.

Duties of the Relocation Consultant position include;
  • Management of full client portfolio from first enquiry to completion of the relocation
  • Briefing the relocating employee to make them aware of the entire relocation process
  • Organising property viewings and visits for assignees
  • Offering advice and report recommendations to clients, or appointing third parties where appropriate
  • Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
  • Delivery of excellent client service across a diverse range of clients and cultures
  • Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
  • Select and appoint third parties when required (marketing agents, furniture rental etc)
  • Authorise employee expenses and third-party supplier invoices
  • Negotiate home purchase and sale prices
  • Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
  • Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
  • Assisting account managers with checking policies and ensuring changes are carried out
  • Responsible for service of delivery within budget

Experience and desirable skills required;

  • Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload
  • Understanding of relocation, letting procedures, and tenancy agreements preferred 
  • Experience in working in a customer service role
  • Ability to manage own workload under pressure
  • MS Excel, Outlook, and Word proficient
  • Confident and proactive
  • Passionate about delivering exemplary client service in line with company guidelines
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