Customer Service Advisor

2 weeks ago


Knutsford, United Kingdom William Wood Full time

PURPOSE

Our Customer Service Advisors aid customers by offering helpful information, resolving issues, actioning requests on orders, and ensuring positive interactions. You will enhance customer satisfaction through effective communication, product knowledge, and adherence to company policies.

 

YOUR TASKS

- Responding to customer inquiries through emails, live chat, and WhatsApp Business

- Handling driver returns

- Initiating refund processes

- Managing customer collections

- Addressing no-stock scenarios

- Addressing queries related to returns

- Coordinating with logistics

- Handling exchanges, returns, and quality control processes

- Responding to 4 and 5-star Trust Pilot reviews

- Calling customers with escalating issues

- Managing actions from WhatsApp groups, including instructions for leaving items in a safe place, providing customer assistance, and coordinating customer collections.



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