Customer Service Advisors
3 weeks ago
Job Advert
We understand the importance of balance. As a forward-thinking and inclusive company, we’re dedicated to creating a supportive work environment. We believe in empowering our team, to excel both at work and at home. This role is perfect if you have a passion for helping others and are looking for a flexible and fulfilling career opportunity.
**In this role you will**:
- Resolve customer queries and issues promptly and empathetically
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
**Our commitment to you**:
- 25 days annual leave plus bank holidays
- Professional and supportive work environment
- Investment in personal development to progress your career within the business including support to obtain your product licences
- Free or subsidised parking
- healthcare plan
- pension scheme and life insurance
- regular team events and activities
**Who we’re looking for**:
- Drive and enthusiasm to provide a fantastic customer service to our existing and future customers
- Great interpersonal skills and relationship building abilities
- Experience of consistently delivering high quality sales and customer service
- Basic computer skills and familiarity with common software tools
**About us**:
For over 100 years, NFU Mutual have insured Britain’s farming communities. Now our customers come from all areas of society, but our commitment to them remains the same - honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations.
Please note: Interviews to be held on 13th & 15th February 2024
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