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IT Applications Delivery Manager

2 months ago

Stratforduponavon, United Kingdom NFU Mutual Full time
  • Lead and grow IT Software development teams alongside major projects within a complex and dynamic environment
  • Lead, Transition and mature new and enhanced IT Applications services combining Internal and 3rd Party teams
  • 80% homeworking options available

About the role

NFU Mutual have an exciting opportunity for 2 Application Delivery Managers to join our Group IT Customer Applications and Data Services department to lead our Data Engineering (Systems Integrations, Shared Data Platform) and our Customer Master Data Management teams.

Within these roles you'll lead and manage IT Development Teams and IT Application Support Teams on a day-to-day basis; to ensure these IT services operate to the agreed SLA's, KPI's and business objectives. You will develop and oversee regular reporting on your service, including your Risks, Issues and Controls management.

You'll have the opportunity to play a central role in mastering our Customer Data and managing our data integration services across our Applications estate

You'll define, lead, plan and prioritise the delivery, implementation and service transition of IT projects in conjunction with other internal and external IT and business stakeholders, ensuring that stakeholders, resources, dependencies, cost, quality and time are managed within agreed parameters.

A key part of the roles will be establishing and managing resourcing plans to support project and change demand utilising established partner resource augmentation models, utilising appropriate governance frameworks and processes for IT Delivery Management, IT Service Management and IT Risks and Issues Management, escalating where necessary. In addition to this you'll also monitor and report on application licensing and support agreements in area of responsibility, ensuring budget cycles are understood and planned, NFUM are compliant within existing licensing agreements, and opportunities for cost savings are identified.

Customer Applications and Data sits at the heart of Group IT Applications stack, responsible for a number of key services including our CRM (MS Dynamics) service, cross systems and 3rd party integrations services that link and pass data across all our core systems, the support of our Group-wide Shared Data Platform, Customer Master Data Management and our future Customer Online Account platform. Alongside our Internal Developers and Engineers, you'll work closely with our 3rd party partners to deliver these services.

Data Engineering manages Data Integration services (IIB, APIM) integrate across NFU Mutual's major systems including external services. Our Azure Shared Data Platform Service and the provisioning of data into the platform for Business Data Analytical consumption. The role will see you working closely with our Platform Architect building out our People and Technology Strategy for Integration services.

Customer Master Data Management manages our existing MDM and Data Stewards service core to NFU Mutual's Customer Data Mastering process across our Line of Business Systems. A key focus will be to successfully Transition the upcoming build of a New MDM platform and establish the service to underpin our Customer Data Mastering strategy maintaining a single view of our customers for the organisation.

This is an exciting time to join as NFU Mutual embeds Agile ways of working across our Business, whilst seeing a significant investment across our Data Mastering tooling, Integration strategy and our data analytics capabilities, supporting a roadmap of strategic change planned for the coming years.

About you

You'll be able to build and maintain relationships with stakeholders of all levels and have significant experience of Stakeholder management, along with a track record of successful IT Application related service delivery and improvements. You will be passionate in developing and growing your people and services and possess excellent communication skills

To successfully perform in this role you will have an understanding and experience of Information Technology Infrastructure Library (ITIL) framework, ideally possess an IT related degree or related industry experience as well as have experience of leading multi-disciplinary IT development and support teams ideally in an insurance, investments and pensions environment. Along with a proven ability to build and mature delivery teams, their processes and associated controls.

Knowledge of project management methodologies and good commercial awareness is key to succeeding in this role. You'll ideally have previously, successfully managed third parties in augmenting and delivering IT applications.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Salary of upto £80,000 per annum
  • Annual bonus (up to 25% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Private medical insurance + options to add family members
  • Access to savings at High Street brands, travel and supermarkets
  • £20 contribution to a monthly gym membership - subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.