IT Service Delivery Team Leader

3 months ago

StratfordUponAvon, United Kingdom Valpak Limited Full time

Overall purpose

Reconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop.

Working within the UK comply loop, reporting to the Group IT Service Delivery Manager, you will own and lead IT service delivery, support and general business as usual IT operations for its Stratford Upon Avon operation and satellite brands covering circa 400 users. Pivotally, you will also be responsible for ensuring availability and uptime of Valpak comply services division revenue generating platforms, working with peers and outsourced arrangements.


You will have full responsibility for the Valpak sites, overseeing a consistent level of end user support, security and business continuity while also working closely with colleagues to maintain and keep available the divisions extensive cloud estate within Microsoft Azure and private cloud providers. Valpak consistently drives digital transformation, working closely with the Group Infrastructure and Business Systems teams, driving digital change across its roadmap, leveraging industry leading technologies.


As a hands-on role you will be the team leader for a small IT service delivery team and work with peers to align service delivery to group standards and manage the support helpdesk along with all other revenue generating BAU platforms. You will be involved with completion of all levels of support enquiries from 1st to 3rd line while coaching and developing the IT support team to enable their development.


Reconomy Group is a highly acquisitive business, and this role will support, and project manage the on-boarding and infrastructure related integrations of acquired businesses across the UK on a regular basis.


This role will give you the opportunity to take responsibility to drive your cloud skillset and IT service delivery skillsets forward, constantly developing capabilities, security and innovations while taking advantage of being part of a larger IT team delivering an ambitious roadmap and working with skilled colleagues.


What will I be doing?

  • Developing, implementing, and maintaining IT policies and procedures that align with the organisation's overall strategy and goals and comply with the ISO 27001 framework.
  • Operational IT management and ownership of a technology function consisting of a small IT support team including, various revenue generating cloud applications, various outsourced providers all being required available on a 7.30am to 6pm.
  • 100% focused on BAU IT service delivery and operations to provide and maintain exceptional service to our internal stakeholders and customers.
  • Responding and owning all incidents, from P1 to P5 and working with the Group IT Service Delivery Manager to deliver exceptional service delivery standards, to SLA and KPIs.
  • Broad understanding of managing change across complex system implementations and organisation matrices including working within the ITIL operating framework
  • Taking part in Ad hoc project work when time allows, to support onboarding acquisitions and system improvement programs.
  • Completing regular IT housekeeping activities, supporting administration and other ad hoc activity best practice, ISO 27001 admin and aligned to groups standards;
  • Ability and desire to be “hands on” involved in 1st to 3rd line IT support where required, and delivering technical solutions and day to day operations such as patching, preventative maintenance, hardening, documentation etc.
  • Understanding of networking, cloud and co-located infrastructure
  • Working closely with the Software Development team to support the delivery of the software development and business systems roadmap. Working with the groups DevOps and Cloud Engineer as part of its continuous drive to drive cloud adoption. Working with the broader group IT functions supporting various projects, activities and delivery of the Group’s technology roadmap from time to time.


Experience & Skills

  • Excellent problem-solver and end-to-end ownership. An aptitude to learn, and absorb information associated to new and complex IT operating environments.
  • Able to communicate with colleagues at all levels with the appropriate credibility and gravitas. Approachable, building rapport and able to listen and interpret issues sensitively. Proactive and influential in approach to stakeholder management, balancing business needs and stakeholder needs.
  • Previous team leadership or mentoring experience
  • Experience of information, data and cybersecurity best practices (ideally ISO 27001 and Cyber Essentials), technology, standards and controls, including ongoing monitoring and incident response.

Specialist Knowledge

Experience and knowledge of managing (predominantly Microsoft) technologies, networking and products.

Essential:

  • Windows
  • Microsoft 365
  • Azure (IaaS, PaaS, IaC, AKS)

Desirable:

  • MS SQL Server
  • Linux
  • Environment monitoring
  • Telecoms
  • MDM (Mobile Device Management)
  • Microsoft Dynamics CRM and NAV would be favourable.


Other:

  • Degree level or equivalent and/or IT experience operating in a general IT team leader role.
  • Appropriate technical and professional certifications are desirable (e.g. CCNA, MCSE, MCSA, MCP, ITIL V3 or 4 and Prince2).


Benefits & Rewards

  • Hybrid working available, happy to talk flexible working
  • Up to 10% bonus
  • Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
  • Critical illness, Life assurance & disability income protection
  • Option to join private medical insurance, subsidised gym membership, and bike to work scheme
  • Contributory pension scheme
  • Wellbeing initiatives and support including Wellbeing App access
  • MyPerks discounts platform


We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-Upon-Avon, United Kingdom Valpak Limited Full time

    Overall purposeReconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop.Working within the UK comply loop, reporting to the Group IT...

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-Upon-Avon, United Kingdom Valpak Limited Full time

    Overall purpose Reconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop. Working within the UK comply loop, reporting to the Group...

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-upon-Avon, United Kingdom Valpak Limited Full time

    Overall purposeReconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop.Working within the UK comply loop, reporting to the Group IT...

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valpak Limited Full time

    Overall purpose Reconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop. Working within the UK comply loop, reporting to the Group...

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-Upon-Avon, UK, Warwickshire, United Kingdom Valpak Limited Full time

    Overall purposeReconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop.Working within the UK comply loop, reporting to the Group IT...

  • IT Service Delivery Team Leader

    3 months ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Valpak Limited Full time

    Overall purpose Reconomy Group is a fast growing, PE backed technology enabled outsourced service business driving solutions across the circular economy. We work in three key defined areas, we call them sustainability loops: Recycle, Comply, and Re-use. Valpak is a key business in the Comply loop. Working within the UK comply loop, reporting to the Group...

  • Automotive Team Leader

    1 day ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Play It Fair Full time

    Are you looking for a challenging career opportunity in the automotive manufacturing industry? Do you have a passion for leading teams and driving business results? Expleo Engineering, a leading provider of engineering services, is seeking a Group Leader - Paint to join our team at Play It Fair.Key Responsibilities:Develop and implement strategies to improve...

  • Automotive Team Leader

    2 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Play It Fair Full time

    Are you looking for a challenging career opportunity in the automotive manufacturing industry? Do you have a passion for leading teams and driving business results? Expleo Engineering, a leading provider of engineering services, is seeking a Group Leader - Paint to join our team at Play It Fair.Key Responsibilities:Develop and implement strategies to improve...

  • IT Services Team Leader

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Touchscreen Talent Limited Full time

    Position: IT Support Team LeaderCompensation: Competitive Salary + BenefitsLocation: WarwickshireJoin a thriving and expanding organization as an IT Support Team Leader. In this pivotal role, you will oversee site personnel, manage IT operations, and lead various projects, significantly impacting the company and its broader network.Your responsibilities will...

  • Team Leader

    3 months ago

    Stratford-upon-Avon, United Kingdom The Bull Towcester Full time

    '''Duties''' - Oversee and manage a team of employees in a restaurant or kitchen setting - Ensure smooth operations and efficient workflow - Train and develop team members to enhance their skills and performance - Coordinate and delegate tasks to team members - Monitor food preparation and quality to meet customer expectations - Assist with cooking, food...

  • Technical Support Team Leader

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Touchscreen Talent Limited Full time

    Position Overview:As the IT Support Team Leader, you will be pivotal in overseeing the IT support operations within our organization. This role is designed for an individual who is passionate about technology and leadership.Key Responsibilities:Lead and mentor a dedicated team of IT professionals.Oversee IT operations and manage various projects.Foster...

  • Team Leader

    2 months ago

    Stratford-upon-Avon, United Kingdom GAIL's Stratford Upon Avon Full time

    Full-time Team Leader vacancy at GAIL's.If leading a team to success makes you smile and puts a spring in your step, then please read on!We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Team Leader

    17 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Gourmet Burger Kitchen Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Gourmet Burger Kitchen. As a Team Leader, you will be responsible for overseeing the running of the restaurant, working closely with the front-of-house team, and learning the ins and outs of our operations.Key ResponsibilitiesLead by example, demonstrating...

  • Team Leader

    14 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Gourmet Burger Kitchen Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Gourmet Burger Kitchen. As a Team Leader, you will be responsible for overseeing the running of the restaurant, working closely with the front-of-house team, and learning the ins and outs of our operations.Key ResponsibilitiesLead by example, demonstrating...

  • Customer Team Leader

    3 months ago

    Stratford-upon-Avon, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Wordsworth Avenue, Trinity Meads, Stratford Upon Avon, CV37 7BN - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: 4 evening shifts over 7 days finishing at 10:15pm and including weekends, to be discussed at interview. - Full training given-...

  • Customer Team Leader

    3 months ago

    Stratford-upon-Avon, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Wordsworth Avenue, Trinity Meads, Stratford Upon Avon, CV37 7BN- Pay: £13.32 per hour- Contract: 18 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full,...

  • Retail Merchandising Team Leader

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom RGIS Full time

    About RGIS RGIS is a leading provider of retail services, specializing in stocktaking solutions for businesses of all sizes, from global chains to local supermarkets. We offer a comprehensive range of services including stocktake accuracy, merchandising, store support, compliance, insights, development, and planning. We are seeking enthusiastic Retail...

  • Environmental Services Team Lead

    1 day ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Stratford on Avon District Council Full time

    Job DescriptionJob Title: Environmental and Operational Services Team LeaderJob Summary:We are seeking an experienced Team Leader to lead and manage a small team of Environmental and Operational Services Officers. The successful candidate will oversee the delivery of contracted services in our communities and neighbourhoods, ensuring high-quality services...

  • Environmental Services Team Lead

    1 day ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Stratford on Avon District Council Full time

    Job DescriptionJob Title: Environmental and Operational Services Team LeaderJob Summary:We are seeking an experienced Team Leader to lead and manage a small team of Environmental and Operational Services Officers. The successful candidate will oversee the delivery of contracted services in our communities and neighbourhoods, ensuring high-quality services...

  • Team Leader

    3 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Carluccio's Full time

    About the RoleAs a Team Leader at Carluccio's, you will be part of the management team responsible for delivering exceptional customer experiences. Your primary focus will be on leading your team to achieve the highest standards of service, quality, and efficiency.Key ResponsibilitiesLead and motivate your team to provide outstanding customer service and...