Service Delivery Engineer

3 weeks ago

Coleshill, United Kingdom Vistry Group PLC Full time
Service Delivery Engineer - Coleshill, England In a Nutshell…

We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location.

We are pleased to say, this role can accommodate agile working arrangements.

Let’s cut to the chase, what’s in it for you…
  • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare 
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits…
In return, what we would like from you…
  • Behave in line with our company values – Integrity, Caring and Quality
  • Good working knowledge of current development methodologies and how to implement them in a small team
  • Ability to quickly understand requirements/design
  • A working knowledge or a desire to learn and implement new technologies
  • Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues
  • Excellent written / oral communication skills, ability to influence others at all levels
  • Microsoft Windows 8 or newer
  • Microsoft Office 2013 or newer
  • Microsoft Active Directory user/group administration and group policy
  • PC and peripheral hardware
  • Networking fundamentals
  • Excellent customer service skills
  • Excellent interpersonal skills both face to face and over the phone
  • Strong organisational and administration skills
  • Team player
  • Professional attitude
  • Friendly, flexible and helpful attitude
  • Willingness to share knowledge with others
  • Ability to work under pressure
  • Hold a full UK driving licence
  • Requires travel to other business locations and supplier locations.

Desirable –

  • Microsoft Exchange Server 2013 and Office 365 administration
  • Microsoft MCP
  • Cisco CCENT/CCNA
  • CompTIA A+/N+/Server+/Security+
  • Computing related academic qualification
More about the Service Delivery Engineer role…
  • Work with the department to provide services to all users:
  • Delivery of new equipment (PC, printers, mobile devices)
  • Deploy infrastructure (cabling, communications, etc.)
  • Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc)
  • Commission, relocate and decommission sites (sales & build)
  • Support and troubleshoot services and components:
  • Provide 2nd line support on allocated tickets
  • Update process and maintain documentation
  • Participate in allocated projects; including (but not exclusive to):
  • Scoping and requirements specification
  • Research and evaluation
  • Design and build
  • Test, proof of concept and pilot
  • Documentation
  • Deployment and transition into service.
  • Provide training to end users and other members of IT staff as required
  • Adhere to the IT Security Strategy at all times
  • Communicate with members of the IT department to ensure internal SLA’s are met
  • Attend departmental meetings as required, contributing as necessary
  • Provide regular updates on progress to relevant teams and individuals

Finally, let’s tell you a bit more about us…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-WS1

Job Type: Full time, PermanentDepartment: ITLocation Detail: Coleshill, West Midlands

  • Service Delivery Professional

    3 weeks ago

    Coleshill, Warwickshire, United Kingdom Vistry Group PLC Full time

    About the Service Delivery Engineer RoleWe are seeking a skilled Service Delivery Engineer to join our team at Vistry Group PLC. This is an exciting opportunity to play a key role in providing exceptional technical support to our users.As a Service Delivery Engineer, you will be responsible for delivering new equipment, deploying infrastructure, and...

  • Service Delivery Engineer

    1 month ago

    Coleshill, Warwickshire, United Kingdom CV-Library Full time

    In a Nutshell… We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the...

  • Project Delivery Engineer

    4 weeks ago

    Coleshill CP, United Kingdom MWHTreatment Full time

    We are seeking a talented Project Delivery Engineer to join our Operations division at MWHTreatment. As a key member of our Professional Development Programme, you will be responsible for assisting the Project Engineer and Project Manager in the delivery of various projects. Your duties will include:Key Responsibilities:Assisting the project team in driving...

  • Hgv 1 Driver

    5 months ago

    Coleshill, United Kingdom Marshall freight service Full time

    **About us** We are professional, agile, rewarding, and our goal is to provide Reliable good humoured delivery service. **Salary**: £14.00-£15.00 per hour **Benefits**: - On-site parking Schedule: - Monday to Friday - No weekends Supplemental pay types: - Performance bonus **Experience**: - Class 1 Driving: 5 years...

  • CAD Design Engineer

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom MWH Treatment Full time

    Role OverviewMWH Treatment is seeking a skilled CAD Design Engineer to join our Engineering team in the Severn Trent region. As a CAD Design Engineer, you will be responsible for the coordination, delivery, and quality of drawing work undertaken at the office.Key ResponsibilitiesEnsure designs are completed in accordance with customer Engineering...

  • Service Operations Manager

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time

    About the Service Manager RoleAs a Service Manager at Kemp Recruitment, you will be responsible for the overall service operation of our Forklift Dealership branch in Birmingham. This is a key leadership role that requires a strong technical background, excellent management and leadership skills, and a commercial outlook that drives profitable growth.Key...

  • Service Operations Manager

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time

    About the Service Manager RoleAs a Service Manager at Kemp Recruitment, you will be responsible for leading the service operation of our successful Forklift Dealership branch in Birmingham. Your role will involve managing a team of field-based engineers and a small office-based team, with a focus on engineer productivity, asset upkeep, customer satisfaction,...

  • Service Operations Manager

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time

    About the Service Manager RoleAs a Service Manager at Kemp Recruitment, you will be responsible for the day-to-day operations of our depot's service department. This includes managing a team of field-based engineers and a small office-based team, ensuring high levels of health and safety, and maintaining strong relationships with customers.Key...

  • Service Operations Manager

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time

    About the Service Manager RoleThe successful Forklift Dealership branch based in Birmingham is seeking an experienced Service Manager to join their growing team. As a Service Manager, you will be responsible for the depot's service operation and will report into the depot manager. Your role will be based around the region, and you will manage a team of...

  • Continuous Improvement Engineer

    4 months ago

    Coleshill, United Kingdom DP World Australia Full time

    About the Role The Continuous Improvement Engineer will support site in delivering customer/team requirement on projects. They will lead optimisation projects using process analysis techniques to find better ways to operate. Supporting the design of processes and lines/stations as part of change process for logistics warehouses and distribution...

  • Senior Software Engineer for a Fintech Company

    3 weeks ago

    Coleshill, Warwickshire, United Kingdom sk:n Clinics Full time

    About the Role:We are seeking a highly skilled Senior Software Engineer to join our team in the fintech industry. The successful candidate will have experience in designing and developing scalable software solutions for banking applications. Key responsibilities will include collaborating with cross-functional teams, writing clean and efficient code, and...

  • Service Coordinator

    7 months ago

    Coleshill, United Kingdom Amthal Fire & Security Full time

    **JOB OVERVIEW**: An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining our established and successful organisation and become a valued member of our operations team. The role utilises the latest SaaS technology systems and requires continues two-way communication to...

  • Design Engineer for Water Treatment Solutions

    1 day ago

    Coleshill, Warwickshire, United Kingdom MWH Treatment Full time

    About MWH TreatmentMWH Treatment is a leading Design and Build Contractor in the Water Industry, dedicated to delivering sustainable outcomes and pioneering solutions. With a strong presence in the Severn Trent region, our team is passionate about improving water quality and increasing potable water capacity.Job SummaryWe are seeking an experienced CAD...

  • Mobile Forklift Maintenance Engineer

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time

    Mobile Forklift Engineer Role OverviewWe are seeking a skilled Mobile Forklift Engineer to join our client\'s dedicated Engineering team. The successful candidate will be responsible for providing a high standard of service output for customers.The ideal candidate will have experience in forklift engineering or a related mechanical field. Key duties will...

  • Project Engineer

    5 months ago

    Coleshill, United Kingdom MWH Treatment Full time

    We are looking to strengthen our Delivery team with roles for a Project Engineer or Contracts Engineer based on one of our flagship schemes in Leicestershire, or on one of our large batches of work in Nottinghamshire and Derbyshire with hybrid working available.  You will report directly to the Project Manager and you will assist the Project /...

  • Customer Service Representative

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom 24-7 Recruitment Services Full time

    Customer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team at 24-7 Recruitment Services. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Provide timely and effective solutions to...

  • Customer Service Representative

    3 weeks ago

    Coleshill, Warwickshire, United Kingdom 24-7 Recruitment Services Full time

    **Job Opportunity:** Customer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our dynamic team at 24-7 Recruitment Services. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Handle customer inquiries via phone and...

  • Customer Service Representative

    4 weeks ago

    Coleshill, Warwickshire, United Kingdom 24-7 Recruitment Services Full time

    **Job Opportunity:** Customer Service Advisor Hams HallWe are seeking a skilled Customer Service Advisor to join our dynamic team in Hams Hall. As a key member of our logistics team, you will be responsible for delivering exceptional customer service and ensuring seamless order management.Key Responsibilities:Handle customer inquiries via phone and email,...

  • Customer Service Administrator

    6 months ago

    Coleshill, United Kingdom TMR Group Full time

    **Customer Service Administrator** **£30,000** **Coleshill** **The Company** An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned. **What will you do as a Customer Service Administrator?** - Process...

  • Customer Service Advisor

    3 weeks ago

    Coleshill, Warwickshire, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Customer Service AdvisorLocation: Hams HallAt our company, we are seeking a highly skilled Customer Service Advisor to join our team in Hams Hall. As a Customer Service Advisor, you will be responsible for handling customer inquiries via phone and email, providing timely and effective solutions.Key Responsibilities:Handle customer inquiries via...