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HR Service Delivery Manager

2 months ago

Leicester, United Kingdom Eden Brown Synergy Full time
HR Service Delivery Manager
I am working with a Public Sector Organisation based in Leicestershire who are looking for a HR Service Delivery Manager for 3 Months Initially.
The role is full time, to start ASAP and paying up to £30 Umbrella per hour.
Job Purpose
To manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction, empowerment and development support to the teams.
Ensuring that services provided are efficient, effective and customer focused in a way that seeks to maximise efficiency to deliver on-going cost savings.Duties and Responsibilities
To manage and monitor the performance and quality of the EMSS HR/Payroll service against key performance indicators and Service Level Agreements.
To lead on the creation, development and promotion of Service Level Agreements specific to areas of responsibility.
To develop and review the appropriateness of KPIs specific to the area of responsibility ensuring that measures are used as an effective tool to monitor and improve performance.
To ensure that knowledge of payroll legislation is current for yourself, your teams and the wider partnership. To support the EMSS partners to ensure that legislative payroll compliance is high in any policy changes.
To be responsible for ensuring the provision of excellent customer service in line with agreed standards and key performance indicators.
To contribute to the strategic direction of the EMSS
To pro-actively work in partnership with HR colleagues in NCC and LCC and other key stakeholders to ensure excellent service delivery and process improvements.
Manage the Implementation of the Council's policies and procedures in conjunction with other ESC Team Leaders.
To effectively manage resources to ensure that EMSS processes are delivered efficiently and to service standards.
To engage Improvement co-ordinators/ Development Leads in reviewing and developing efficient and clear processes and procedures
Knowledge & Skills
Experience of managing transactional payroll processes in a pressurised environment.
Managing HR or Payroll teams responsible for a complex and diverse range of customers.
Experience of using Oracle ERP system or similar HR/Payroll system
People management and managing performance proactively.
Developing, reviewing, and managing Key Performance Indicators
Working with a diverse set of key stakeholders and partners across all levels, and being able to influence them in order to develop and maintain effective working relationships and a high level of service.
The use of ICT systems, including Word, Excel, outlook and ticket management systems.
Please only apply for this post if you are an experienced Group Accountant and available to start on no more than a week's notice.
Thank you
Priyanka Sharma(Eden Brown Synergy)
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free