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Learning and Development Coach
2 months ago
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Main Responsibilities
Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
Deliver inspiring and motivational training that engages learners to achieve the desired impact
Evaluate the effectiveness of current training sessions suggesting any improvements.
Research and write engaging training content for both a virtual and classroom delivery.
Strong awareness of Safeguarding, Prevent and British values
Effectively communicate and positively promote organisational changes
Knowledge and a high level of competency with department and company technology
Be able to self-reflect and identify areas for personal development
Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
Exceptional Time Management, Organisational skills, and Attention to Detail
Provide exceptional customer service at all times
Qualifications & Experience
Previous experience working in a Customer Service environment.
Previous Experience in a Retail Travel sales
Previous experience of classroom/remote delivery
Previous delivery experience of Core Skills
Desirable but not essential
Level 3 + qualification in Education and Training
Level 3 assessment award
Level 4 Quality Assurance
Competencies
Excellent organisational and time management skills.
Strong initiative skills to drive business objectives forward.
Flexible to meet the needs of the business.
Attention to detail and high levels of accuracy.
Strong digital skills
Assertive/confident classroom management techniques
Team Work
Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
Ability to work effectively with people from diverse backgrounds.
Communication
Excellent verbal and written communication skills.
Ability to liaise with staff at all levels.
Effective motivational skills and the ability to remain positive and professional at all times.
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
* Supportive
* Motivational
* Innovative
* Loyal
* Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays