Product Support Engineer

3 weeks ago

Croydon, United Kingdom Fusion People Ltd Full time
Job Title: Product Support Engineer
Location: Croydon, Greater London
Duration: 12+ months
Pay Rate: £24-£25 per hour
We are currently recruiting for a Product Support Engineer for a 12-month contract based in Croydon.
Key Duties & Responsibilities:
* Carry out appropriate modification programmes on Company products. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
* Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
* Ensure that all materials/parts, drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.
* Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.
* Identify revenue opportunities and report to the PSE Co-ordinator.
* First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required via PSE Co-ordinator or Operations Manager.
* Maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway equipment and systems.
* Identify opportunities for improvement during delivery of Service Support work (increased efficiency, decrease throughput time, elimination of waste, etc.) and raise to PSE Co-ordinator or Operations Manager.
* Implement & participate in 5S methodology wherever possible during on / off-site operations (e.g. customer location work areas, stores and company vans) in conjunction with PSE Co-ordinator and Lead Project Manager as required.
* Actively participate in group deployment of improvement initiatives.
Skills, Knowledge & Experience:
* Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.
* Outstanding technical attributes & an aptitude for fault finding.
* Significant technical ability in area of expertise (relating to our products).
* Good understanding of Health and Safety legislation.
* Ability to train others.
* Sound IT skills (particularly MS Excel and Laptop/Tablet computers)
* Ability to compile technical reports.
* Ability to efficiently organise own work load.
* Ability to work autonomously and as part of a team.
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

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